Front Desk Associate

Join to apply for the Front Desk Associate role at Renascent Hospitality.

Responsibilities:

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest details, selecting rooms, coding electronic keys, promoting marketing programs, and providing welcome packets.
• Assist guests with check-out, ensuring accurate billing, handling payments, processing credit/debit cards, and managing foreign currency exchanges.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, and local area details.
• Respond to guest inquiries and requests promptly and courteously.
• Handle guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Receive, input, retrieve, and relay messages to guests as needed.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Vacation
• Marriott Hotel Discounts

Qualifications:

• High School diploma required; college preferred.
• Hotel experience is a plus but not required.

Additional Details:

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Industry: Hospitality