Executive Housekeeper

3 days ago Be among the first 25 applicants

At Master Corp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

Start your hospitality career with Master Corp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package.

Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation.

The Executive Housekeeper is responsible for providing leadership, motivation, accountability, and development of Master Corp personnel within the assigned site and ensuring assigned site is consistently meeting quality and timeliness standards along with budget objectives. In addition, he/she will develop and maintain a professional and effective relationship with resort management, vendors, and service providers to Master Corp and develop and maintain a high level of communication and spirit of partnership with site management team, regional and corporate personnel.

The Executive Housekeeper must ensure Company mission statement and values are followed, always motivated by the best interests of the Company, its employees, and customers.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Takes ownership for the successful operation of assigned property working collaboratively with business partners to ensure KPIs and other performance goals are achieved
• Walk the site daily to ensure that site contractual obligations, company policies, standards and processes are being followed.
• Monitor the key performance indicators of Quality, Timeliness and Budget and ensure site management team is working together to achieve targets. Hold team accountable for measurable results and develop action plans for team if key metrics are not being achieved.
• Ensure proper inventory of tools and chemicals is maintained at all times; ensure equipment is in good operating condition, rotating out in accordance with replacement schedules/plans
• Provides routine updates to leadership meeting frequency and information expectations established
• Acts as a change leader and champions organizational changes to achieve short and long-term goals and objectives
• Partner with Talent Acquisition to ensure the site has an active recruiting strategy in place - monitoring staffing levels at site, speaking with RD, ensures staffing levels are maintained.
• Partner with Learning and Development and Field HR to ensure there is an onboarding, training, and retention strategy in place for team members; working with AEH(s) and Lead Supervisors to ensure process is followed and there is correct selection, onboarding, training, and employee retention and recognition program.
• Interview, select, onboard, and oversee training of site personnel.
• Manage performance of AEH(s) and other personnel, including evaluating, coaching, developing, and disciplining team members as needed. Prepare annual performance reviews for staff.
• Establish and maintain a welcoming culture of engagement and inclusion.
• Provide timely responses to associate concerns by addressing them directly or referring them to others who can assist.
• Provides ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
• Consistently enforces established policies and procedures.
• Ensure established policies and procedures are carried out as defined, including but not limited to;
  Master Talks, STS, grooming/uniform standards, new hire onboarding/orientation, “7-steps to clean” training, etc.
• Coordinate monthly and quarterly meetings to engage with team, including Housekeeper…