Front Office Manager, Stonebridge Inn

Overview

At Coral Tree, we serve from the heart – always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy.

Results are hard. That’s why we create value in every experience – empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level – where signature moments take root, where iconic brands are born and where real impact is a result of the experience – and experiences – we deliver. Our team members are the soul of our company, and they embody our company values:
Integrity – Empowerment – Relationships – Performance – Innovation – Balanced Life

The Front Desk Manager is responsible for overseeing the daily operations of the front desk team. This role ensures the smooth and efficient flow of arrivals and departures, manages team scheduling and performance, and handles guest concerns with poise and professionalism. The Front Desk Manager serves as a key liaison between guests and other departments, championing the Coral Tree Residence Collection brand and service standards.

Employee housing is available, inquire for details during the interview process.

• Oversee daily front desk operations including check-in/out, room assignments, billing, and guest relations.
• Serve as the escalation point for guest concerns, offering efficient and empathetic solutions.
• Monitor room inventory and collaborate on decisions regarding upgrades, walk-ins, and over bookings.
• Ensure accurate handling of payments, shift checkouts, and financial transactions.
• Maintain alignment with Coral Tree’s brand standards, creating a warm, personalized, and engaging guest experience.
• Encourage a welcoming atmosphere by greeting guests, remembering names, and offering proactive assistance.
• Smile and greet every guest especially when they’re in proximity.
• Provide quick and efficient service.
• Remember guest names and use them often in interactions.
• Offer assistance and provide options to guests.
• Emphasize creating a positive guest experience and building lasting connections by thanking guests and inviting them back.

• Supervise, schedule, coach, and train front desk associates to meet performance and service standards.
• Act as a mentor to team members by providing ongoing feedback and professional development.
• Participate in hiring, onboarding, and performance evaluations.
• Support staff engagement and recognition efforts, fostering a positive and motivated team environment.
• Represent Snowmass as a Quality Ambassador for Coral Tree, innovating meaningful guest experiences, upholding the highest service standards, and leading the entire organization on service essential development, training, and implementation.

• Assist in the preparation of reports and tracking of key performance indicators.
• Ensure compliance with safety protocols, brand standards, and company policies.
• Coordinate with other departments such as Housekeeping, Engineering, and Reservations to ensure seamless operations.
• Support guest transportation services, including scheduling and communication of shuttle operations.

• Education:
  
  High school diploma or equivalent required; bachelor’s degree in hospitality management preferred.
• Experience:
  
  3–5 years of front office or hospitality experience, including supervisory responsibilities.

• Strong leadership, organization, and team-building capabilities.
• Proficient in PMS systems (e.g., OPERA, Maestro) and Microsoft Office Suite.
• Excellent communication, problem-solving, and conflict resolution skills.
• Adaptable to a flexible schedule including nights, weekends, and holidays.
• Familiarity with luxury guest services and transportation coordination is a plus.

• Be Cultural Ambassadors who embody our company values.
• Be truly…