Guest Services- Night Auditor

Guest Services - Night Auditor role at Hoffmann Hotel, Tapestry Collection by Hilton. Basalt, CO. Are you ready to dive into a world of hospitality with a twist? At Hoffmann Hotel, part of the Hilton family, we’re all about creating unforgettable experiences. Thanks to our amazing property management team at 5 Senses, we offer fantastic perks.

• Travel Like a Pro:
  Enjoy discounted Hilton Team Member rates worldwide!
• Career Growth Galore:
  Take advantage of structured development programs to elevate your career.
• Health Matters:
  Competitive medical, dental, and vision benefits keep you and your family covered.
• Wellness & Commuter Stipend:
  Because you deserve to feel good both at work and on the way there!
• Take a Break:
  Generous vacation PTO, paid sick days, and 7 paid holidays to recharge.
• Stay for Free:
  Enjoy free nights at any 5 Senses hotels.
• Monthly Fun:
  Celebrate achievements and enjoy recognition events!
• Daily Pay Options:
  Get paid when you want with our RAIN program.

• Night Owl Alert:
  Work as our Night Auditor during those cozy overnight hours.
• Guest Interaction Pro:
  Greet guests with professionalism and warmth, embodying the Hoffmann’s hospitality standards.
• Audit Like a Boss:
  Prepare the night audit package and reports with precision and care.
• Tech-Savvy Superstar:
  Show off your strong computer skills and eagerness to learn new systems.
• Issue Resolution Guru:
  Handle guest concerns with poise, ensuring satisfaction while keeping our goals in mind.
• Communication Champion:
  Relay important info to various departments like a pro.
• Guest Advocate:
  Be the go-to person for guests’ needs, offering help with a smile.
• Stay in the Loop:
  Keep an eye on guest service scores and contribute to our success.
• Meetings & Training:
  Attend mandatory meetings and complete all training on time.

• Previous Front Desk experience is a plus!
• A high school diploma or equivalent.
• Customer service experience that shines.
• Strong problem-solving and conflict-resolution skills.
• A willingness to embrace overnight shifts and work independently.
• Stellar written and communication skills; bonus points for additional languages!

If you’re excited to bring your talents to a fun and dynamic team, we’d love to hear from you! Let’s create unforgettable memories together at Hoffmann Hotel!

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Travel Arrangements and Hospitality