Housekeeping Lead

Overview

Housekeeping Lead (Maintenance)

Position Title:

Housekeeping Lead

Position Summary

The Housekeeping Lead plays a key leadership role within the Housekeeping Department, supporting the Housekeeping Department Manager in daily operations while ensuring exceptional cleanliness, comfort, and guest satisfaction throughout the property. This position serves as a working lead - balancing hands-on housekeeping duties with team guidance, quality control, and operational support in a hot spring hotel environment.

• Support the Housekeeping Manager in overseeing daily housekeeping operations, including guest rooms, common areas, spa facilities, and back-of-house spaces
• Act as a point of contact for housekeeping staff during assigned shifts, providing direction, training, and real-time problem-solving
• Lead by example through hands-on cleaning, room inspections, and adherence to brand and safety standards
• Assist with scheduling, task assignments, and shift coverage to ensure operational efficiency
• Conduct room and area inspections to maintain cleanliness, presentation, and guest-ready standards
• Train new team members and support ongoing coaching and performance feedback
• Communicate maintenance issues, supply needs, and guest concerns promptly and professionally
• Ensure compliance with health, safety, and sanitation standards, including those specific to spa and hot spring facilities
• Foster a positive, respectful, and team-oriented work environment

• Competitive hourly wage based on experience
• Health (50% of premium covered) & dental (Full time hourly employees eligible)
• Paid time off and holiday incentive pay
• Resort perks, including rooms and water amenities
• Opportunities for growth within a unique mountain resort setting