Winter Seasonal Front Desk Manager

Yearly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.

The Front Office Manager is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

This is a seasonal role - November 2026 through April 2027

• Oversee daily Front Desk operations and ensure consistent guest service standards.

• Resolve guest concerns and service recovery situations in a timely, professional manner.

• Ensure compliance with cash handling, credit, reservation, and Front Office procedures.

• Maintain knowledge of hotel rates, promotions, groups, VIPs, and restricted dates.

• Train, coach, and support Front Desk associates on systems, procedures, and service expectations.

• Oversee check-in/check-out processes and ensure accurate completion of shift reports and documentation.

• Coordinate with Housekeeping and other departments to support efficient hotel operations.

• Monitor Front Desk systems, promotions, loyalty programs, and departmental performance goals.

• Assist with scheduling, staffing coverage, and labor management based on business needs.

• Ensure associates follow emergency, safety, security, and communication procedures.

• Maintain Front Desk organization and professional presentation standards.

• Provide ongoing performance feedback and address associate concerns as needed.

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in…