Spa Concierge

At Monarch Casino Resort Spa
, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Spa Concierge

Compensation: $22.00 + gratuities

Status: Varies

Shift: Day, Swing (Varies)

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games.

Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers' Choice Awards. Monarch Chophouse carries Open Table’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

The Spa Concierge serves as the first and last impression of Spa Monarch, curating a seamless and personalized guest journey in alignment with Forbes Travel Guide standards. This role requires exceptional attention to detail, emotional intelligence, and anticipatory service to ensure every interaction reflects warmth, professionalism, and refined hospitality. The Spa Concierge is a brand ambassador who embodies the values of luxury wellness while driving guest satisfaction, loyalty, and revenue optimization.

• Warmly greet and welcome guests upon arrival, offering personalized and anticipatory attention consistent with Forbes Travel Guide standards
• Manage spa reservations, check-ins, and check-outs with precision, grace, and efficiency
• Optimize daily booking flow to balance guest preferences, therapist schedules, and revenue goals
• Confirm, adjust, and follow up on appointments to ensure a seamless and effortless guest experience
• Provide tailored, consultative recommendations for treatments and luxury enhancements
• Anticipate and coordinate special requests, including celebrations, VIP amenities, and bespoke add-ons
• Resolve guest concerns or service challenges promptly, professionally, and discreetly, executing thoughtful guest recovery when needed
• Promote and upsell luxury spa services and retail products through knowledgeable and confident recommendations
• Maintain accurate records of guest preferences, profiles, and daily operational reports
• Communicate guest needs, preferences, and special notes clearly to therapists, attendants, and leadership
• Coordinate with hotel departments to ensure a fully integrated and seamless luxury experience
• Represent Spa Monarch as a brand ambassador, consistently embodying refinement, wellness, and hospitality excellence
• Partner with management to continuously elevate the guest experience, from inquiry to departure, identifying opportunities for improvement and innovation
• Perform additional duties as assigned. Responsibilities and…