Field Based Assistant Expedition Leader- Arctic

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

This position supports the Expedition Leader as they deliver a thematic, and well-executed guest experience by providing inspired leadership, and operational and administrative support for guests and staff while upholding the guiding principles of Lindblad Expeditions. The Field Based Assistant Expedition Leader (AEL) assists with the coordination of expedition and land operations, manages the Field Staff shipboard spaces, oversees basic accounting of expedition funds, and ensures the ships have all necessary expedition equipment.

This position may also assist in the field assisting with safe operations. The AEL is also a key liaison between Lindblad Expeditions’ New York and Seattle offices, guests, and shipboard personnel. The position is responsible for upholding Field Staff policies and procedures on board with the oversight of the Expedition Leader and the Field Staff Manager.

The position should expect varying hours each day, based on the itinerary. It is essential that this person has excellent social skills as they will be expected to dine with guests and work in a multi-national environment, and live in close quarters.

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For the Field Based Assistant Expedition Leader role, we are looking for candidates with expedition ship expertise specifically in High Arctic regions (Svalbard, Greenland and Arctic Canada), and can only consider applicants who meet the requirements indicated under Eligibility for Contract.

• The position must be able to perform each essential duty satisfactorily. Additional duties may be added at any time.
• Customer Service – Facilitate guest requests and arrangements daily.
• Assist the Expedition Leader with all guest-related logistics, including disembarkation for operations.
• Communicate with land agents for confirmation of tour arrangements and special needs, and with Lindblad Expeditions’ office personnel, hotel manager, or doctor regarding guest arrangements (e.g. cabin upgrades, special dietary needs & medical conditions). Also communicate all guest requests to the office in a timely manner and keeping the guest abreast of the situation.
• Answer daily communication/information requests from the office in a timely manner.
• Be present in the Mud Room/Basecamp, lounge, dining room, or reception at appropriate times and responding to requests in a timely manner, as necessary.
• Eat meals with guests and make an effort to dine with a variety of people over the course of each voyage.
• Medical Evacuation
  - The position is the key person regarding facilitation of a medical evacuation for guests while they are on the ship.
  • The position must communicate the situation and collect information effectively for the office and insurance company, while liaising with the Captain, Expedition Leader, Doctor, and Shoreside team for patient guest needs and appropriate means of transportation off the ship.
  • The AEL may be required to escort or assign a staff member to escort the guest to the hospital or spend time away from the ship to secure a safe and reliable evacuation.
• Guest Arrival/Departure
  - Supervise group airport transfers, individual guest transfers, luggage transfer, and…