Member Services Supervisor

The Club at Crested Butte
Crested Butte, CO 81224, USA

The Club at Crested Butte
, located in Crested Butte, CO
, is pleased to announce an excellent career opportunity for aFull-Time Member Services Supervisor! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

General

Purpose:

The Member Services Supervisor oversees daily Front Desk operations, leads staff development, and ensures an exceptional standard of hospitality at The Club at Crested Butte. Reporting to the Director of Membership & Communications, this hands-on leadership position is responsible for maintaining operational efficiency, fostering meaningful Member relationships, and implementing service standards that create a welcoming, personalized experience.

Member Experience & Hospitality

• Uphold elevated hospitality standards through personalized service, Member recognition, professionalism, and discretion.
• Anticipate Member needs and provide knowledgeable assistance with Club amenities, dining, recreation, events, and reservations.
• Coordinate special requests across departments, ensuring timely resolution and appropriate follow-through.
• Maintain familiarity with the Crested Butte community, including local attractions, seasonal activities, and trusted resources, to provide concierge-style recommendations.
• Develop an understanding of Member preferences to deliver thoughtful, individualized service while respecting confidentiality.
• Address concerns with sound judgment and professionalism, escalating sensitive matters to appropriate leadership.
• Identify opportunities to enhance the overall Member experience.
• Manage daily Front Desk operations and maintain consistent performance across all shifts.
• Assist the Director of Membership & Communications with recruitment, interviewing, and onboarding.
• Lead employee training, coaching, and professional development in accordance with established service standards.
• Prepare staff schedules, coordinate shift coverage, and review timecards in collaboration with the Director.
• Work a minimum of three Front Desk shifts per week, modeling exceptional hospitality and operational proficiency. Cover Front Desk shifts if no other coverage can be found to ensure there are no gaps in service.
• Conduct regular team briefings to communicate priorities, address challenges, and reinforce expectations.
• Foster a positive, accountable, and collaborative work environment.
• Ensure Front Desk employees remain informed of current programming, operating hours, facility closures, policies, and relevant Member information.
• Maintain effective communication with Golf, Fitness, Food & Beverage, Events, Membership, and other departments.
• Support Member onboarding initiatives, including welcoming new Members and facilitating introductions to Club amenities and services.
• Assist with event registrations and provide guidance on Club resources and offerings.
• Participate in departmental meetings and relay pertinent updates to the Front Desk team.

Administrative & Operational Responsibilities

• Maintain accurate records of Member interactions, requests, and follow-up items.
• Oversee Lost & Found procedures, including inventory, storage, and disposal.
• Demonstrate proficiency in Club management systems and provide technical assistance to employees and Members.
• Assist with authorized operational updates to the Member website and mobile application in coordination with the Director of Membership & Communications.
• Maintain sufficient knowledge of Golf Shop operations to assist with basic transactions and inquiries.
• Recommend improvements to operational procedures and…