Director of Operations

The Director of Operations provides strategic and day-to-day operational leadership across Alpine Lodging's short-term rentals and property care divisions. Partners with senior leadership to establish performance goals, manage resources, evaluate results, improve processes, and maintain consistent service standards and accountability across these divisions.

• Provide operational leadership and set clear expectations for short-term rentals and property care departments
• Partner with senior leadership to define annual and long-term operational priorities, performance targets, and improvement initiatives
• Track progress toward operational goals and coordinate across departments to resolve challenges affecting performance

• Direct daily operations and performance of the short-term rentals and property care divisions, ensuring property condition, service standards, and efficiency
• Oversee key functions, including vendor relationships, purchasing, inventory, development and implementation of operational standards and procedures
• Manage contract preparation and execution for new owners
• Lead onboarding process of newly acquired properties, coordinating internal teams and vendors to ensure booking and operational readiness
• Develop, implement, and regularly evaluate procedures and systems to improve efficiency, service delivery, and consistency
• Establish and monitor key performance indicators; take corrective action when performance falls below expectations
• Identify recurring inefficiencies and service gaps, implement measurable solutions, and evaluate effectiveness
• Partner with senior leadership on operating budgets, staffing plans, and resource allocations
• Monitor expenses against budget, investigate significant variances, and develop corrective strategies
• Evaluate vendors and resources used to find cost savings without compromising guest experience or operational standards
• Ensure departments comply with company policies, procedures, service standards, and applicable regulations, and address any gaps.
• Perform other related duties as assigned.

• Education:4-year college degree or equivalent experience in a related field is required.
• Experience:Proven ability to plan and manage the operational processes for maximum efficiency and productivity in the hospitality industry.
• Required Skills:
  • Excellent written and verbal communication skills.
  • Exceptional organizational and time management abilities.
  • Strong problem-solving skills with the ability to multitask effectively.
  • Keen attention to detail and ability to work independently with minimal supervision.
  • Professional demeanor, appearance, and conduct.
  • Customer service experience in the hospitality industry.
  • Capability to work cohesively with co-workers in a fast-paced team environment across different departments.
• Preferred
  
  Skills:
  
  Top-level hospitality industry knowledge, excellent communication skills, politeness, patience, knowledge of property management software.
• Physical Requirements:Ability to ascend and descend stairs, and lift, carry, push, or pull up to 20 pounds.

Alpine Lodging benefits package includes wellness benefits, PTO, medical, vision, dental, accident insurance, and a ski pass.