Supervisor Housekeeping

Housekeeping Supervisor

The Iconic Stanley Hotel is seeking an experienced Housekeeping Supervisor to join their team! This position will be open until filled.

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

Responsibilities include:

• Supervising the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervising and inspecting the cleaning of the guest rooms, turndown service, public areas and back of the house; ensuring compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issuing assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issuing supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Responding to guest requests, concerns and problems to ensure guest satisfaction. Logging items into the Lost and Found and answering inquiries to maintain controls and ensure guest satisfaction.
• Implementing emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Qualifications include:

High school education or equivalent experience.

One to two years of employment in a related position with this company or other organization(s).

Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Requires supervisory skills.

Physical demands include:

• Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
• Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
• Carrying up to 35 lbs. of supplies.
• Ability to communicate information and hotel services to management and guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
• Ability to interpret reports.
• Bending
  -picking up supplies, cleaning guests rooms, turndown service, trash removal.
• Occasional kneeling required.
• Mobility
  -continuous movement throughout hotel. Continuous standing
  -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders
  -approximately 3 feet, 2% of 8 hour shift.
• No driving required.

Environment includes:

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Benefits include:

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company's 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Position Type:
Regular Full-Time

Property:
Stanley Hotel

Min: USD $25.00/Hr.

Address: 333 E Wonder View Ave

City:
Estes Park

State:
Colorado

EOE Protected Veterans/Disability