IT Operations Engineer

At Hensel Phelps, we don’t just build projects—we build careers, communities, and a culture of excellence. As an employee-owned company, every person here plays a vital role in shaping our success and future. Guided by our core values of Ownership, Integrity, Builder mindset, Diversity, and Community, we combine cutting‑edge technology with hands‑on expertise to deliver landmark projects across the nation. When you join Hensel Phelps, you join a team that values your growth, empowers your ideas, and invests in your journey.

Together, we create an environment where innovation thrives, safety is paramount, and every individual has the opportunity to make a lasting impact.

The IT Operations Engineer I role is to support the stable operation of the operational region’s network and end user devices. This includes assisting in planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links. IT Operations Engineer I’s/ will also diagnose, resolve, and document all hardware, software, and network issues, and provide end user training and support where required.

• Collaborate with IT staff to create optimal network design topologies and configurations
• Assist in the development and implementation of policies for end user devices such as: desktop, laptop and mobile
• Respond to emergency network outages in accordance with business continuity and disaster recovery plans
• Prepare and ensure accuracy of documentation, procedures, manuals, and checklists, for network installations, including data, voice, and video systems
• Support development and implementation of networking projects and new technology initiatives
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
• Evaluate and recommend for purchase networking hardware and software products
• Maintain up-to-date knowledge of networking contracts and supervise contract-based installations
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products
• Assist Tier 1 Service Desk to work with end users in escalation of IT issues in the IT ticketing system
• Maintain servers, , security solutions, and all network and hardware equipment
• Monitor and test network performance and provide network performance statistics and reports
• Receive and respond to incoming calls, SMS, and/or e-mails regarding network connectivity problems
• Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users
• Recommend and implement corrective hardware and/or software solutions, including off-site repair
• Maintain proper end user configuration, IT hardware inventory, licensing, and PC/end user onboarding and offboarding of all IT equipment including PC setup, troubleshooting, and security controls.

• Hands‑on technical knowledge of network systems, protocols, and standards such as Ethernet, Token ring, LAN, WAN, frame relay, xDSL, TCP/IP, ATM, T1, 802.11x, and so on
• Working knowledge and experience with Microsoft Active Directory Services, Windows Server OS, Office 365, and VMware Some knowledge of network management and analysis tools and Cisco technologies like AMP, Umbrella, NAM, Any Connect
• Experience working in a switched and routed environment
• Hardware, software, and network connection troubleshooting experience
• Knowledge of anti‑virus software, firewalls, intrusion detection systems, and other network security measures
• Knowledge of data privacy practices and data security
• Construction industry software knowledge in products such as, Autodesk‑BIM…