Sr Customer Support Management Professional

Job Description

As a Sr Customer Support Management Professional at Honeywell, you will manage and develop a Field Service Engineer (FSE) team, ensuring customers receive exceptional service and support throughout their journey with us. You will develop and implement strategies to improve customer satisfaction, drive operational excellence, and optimize resource allocation. By effectively managing the customer support function at a senior level, you will contribute to customer loyalty, retention, and business growth.

Your leadership and expertise will play a crucial role in enhancing our reputation as a customer‑centric organization.

You will report directly to the SPOT and Parts Leader and work remotely with FSEs near our Torrance, CA;
Broomfield, CO; or Houston, TX locations.

• Lead and manage the customer support team to ensure exceptional service delivery and customer satisfaction.
• Develop and implement strategies to improve customer support processes and procedures.
• Collaborate with cross‑functional teams to drive continuous improvement and enhance the customer experience.
• Ensure training plans for safety, skills, and new products for all FSEs are scheduled and completed in a timely manner.
• Monitor and analyze operations performance metrics to identify areas for improvement.

• 3 years of proven experience in customer support management, technologies, and tools.
• Professional or Military experience in an engineering or technical field.
• Strong leadership and people management skills.
• Ability to work independently and manage multiple tasks.
• Ability to build and maintain strong relationships with customers and internal stakeholders.
• Ability to prepare reports using Power BI, Excel, Word, and PowerPoint.

• Knowledge of Honeywell electrical, mechanical, and control system installation, configuration, and maintenance.
• Strong problem‑solving and decision‑making abilities.
• Ability to thrive in a fast‑paced and dynamic environment.
• Passion for delivering exceptional customer service.

In addition to a competitive salary, you will receive a comprehensive benefits package that includes employer‑subsidized medical, dental, vision, and life insurance; short‑term and long‑term disability; 401(k) match; flexible spending accounts; health savings accounts; employee assistance program; educational assistance; parental leave; paid time off (vacation, personal business, sick time, and parental leave); and 12 paid holidays.

$86,400.00 – $ (general guideline; final offer may vary based on experience, education, skills, and market conditions).

Honeywell helps organizations solve the world's most complex challenges in automation, aviation, and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation segments, powered by Honeywell Forge software.

Mid‑Senior level

Full‑time

Other

Appliances, Electrical, and Electronics Manufacturing