Team Lead & Account Manager

Location: Broomfield

Team Lead & Account Manager

Build Your Career While Building Our Business

Here's the deal: we're building something special. We want to stand out by taking exceptional care of our customers while running a tight, professional operation in the field. That only happens with strong leadership and great communication.

We're looking for someone ready to take the next step in their career—someone who can lead crews, manage client relationships, and help grow the business through trust, service, and follow-through.

If you're currently a strong Team Lead, or someone who naturally takes ownership of operations and customer relationships, we want to talk.

Who We Are

At The Grounds Guys, we're more than just "the lawn guy." We're a team of outdoor service professionals who believe first impressions matter, details matter, and relationships matter. From the way our crews show up to the way we communicate with customers, we stand behind the Neighborly Done Right Promise every day.

This is your opportunity to get in early

This operation is in an early growth stage with plans to expand quickly. A strong performer in this role will have a clear path toward upper management as the business grows.

What We Do Year-Round

We aim to be a full outdoor home services provider across all seasons. Experience or interest in the following is a plus:

Spring/Fall

• Lawn maintenance and seasonal cleanups
• Irrigation startups and winterization

Summer

• Lawn maintenance
• Irrigation maintenance
• Landscape lighting and installation projects
• Soft and hardscape installations

Winter

• Snow removal operations
• Holiday lighting installation and service

If you enjoy variety and staying busy year-round, you'll fit well here.

Is This Role Right for You?

You might be a great fit if:

• You enjoy leading people and holding teams accountable to high standards. You take pride in customer relationships and communication
• You're comfortable talking with homeowners, property managers, and prospects. You naturally look for ways to improve service and grow accounts
• You enjoy both field work and the business side of operations
• You see customer issues as opportunities to build long-term loyalty
• You're ready for responsibility and want room to grow with a company

Your Responsibilities Field & Team Leadership

Serve as boots on the ground, ensuring quality control on job sites

Lead and support crews, including scheduling, routing, and daily priorities

Ensure equipment is properly maintained and jobs are completed efficiently

Troubleshoot staff and field issues as they arise

Prepare crews and schedules for upcoming work

Client & Account Management

• Act as a primary point of contact for assigned customers
• Proactively communicate with clients regarding service quality, scheduling, and needs
• Address concerns promptly and professionally, turning issues into wins
• Build long-term relationships that drive retention and referrals
• Identify upsell opportunities based on client needs and site conditions

Business Development Support

• Follow up on estimates and warm leads as assigned
• Reach out to past or inactive customers to re-engage them
• Generate new opportunities through referrals, site walks, and relationship building
• Coordinate closely with ownership on growth initiatives and priorities

How We Measure Success

• Reliability and punctuality – Setting the standard for the team
• Job profitability – Managing budgeted vs actual hours
• Quality control – Maintaining low return/redo rates
• Crew engagement and retention – Building a strong team culture
• Customer satisfaction and retention – Keeping clients happy and loyal
• Account growth – Expanding services with existing customers
• System utilization – Effective use of company software and processes

Requirements Essential Qualifications

• 3+ Years experience in landscaping, lawn care, or a related service Industry Experience leading crews or managing field operations
• Strong communication skills with customers and team members
• Comfortable operating and maintaining equipment (mowers, trimmers, tractors, etc.) English fluency at or near native-speaker level
• Clean driving record with experience towing a trailer
• Willingness to obtain required certifications within six months if needed

What Sets You…