Head, Integrated Services

JOB SUMMARY

Lead the delivery of services/projects, with a focus on strategic and operational planning, governance and evaluation of service delivery performance to support the achievement of objectives.

• To develop a work-plan of long- and short-term goals and objectives that support the WRB COO and Head of SnT’s mission, and budget.
• To work with Group SnT leadership team to develop initiatives for productivity, efficiency, and transformation targets.

• Drive and oversee the allocation of financial, human, resources facilitate operationally effective and efficient service delivery.
• Develop and implement initiatives with priorities and strategies to ensure the business needs are met.
• Work with business/operation leadership team to manage/provide cross‑functional, cross‑process outcomes.
• Manage Outsourcing services providers for their service excellence.

• Oversee and govern processes effectiveness within SnT teams.
• Monitor, evaluate and regularly report on delivery status and outcomes against key performance indicators to ensure service delivery is efficient, cost effective and compliant with standards.
• Monitor performance standards and service outcomes to ensure high quality and effectiveness of activities and on‑time delivery as per Outsourcing service agreements.

• To inspire and motivate, lead, guide, support, provide direction and manage performance and development.
• To ensure resources are well allocated across teams within SnT.
• Identifies & nurtures talent by growing bench strength and ensuring adequate succession planning.

• To work with stakeholders on a daily basis to ensure controls are followed and performed, both internal and external policies/regulation are followed and if any gap identified then a mitigation plan would be in place.
• To work as the escalation point of risk event for BAU processing teams and report to the management team for further escalation and handling.
• To work as point of contact of Audit event for SnT team.

• To coordinate and participate in monitoring, review and auditing processes.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

• Country WRB
• Country Ops teams
• Country WRB Ops Teams
• Group SnT Teams
• CFCC
• Legal
• SCM

• Government Agencies, such as FEB, BA, etc
• Outsourcing service providers
• Third party service providers

• Languages:
  
  English, Chinese - advanced level
• 內稽內控證照

• Excellence communication capability cross team.
• Strategic Mindset
• Nimble Learning

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

• Do the right thing
  and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be…