Director of Concessions | Ball Arena

Role Summary

The Director of Concessions will be responsible for effectively and profitably managing and directing all day-to-day aspects of the Concessions Operations under the Director of Operations.

• Responsible for the operational budget, managing monthly P&L statements, and ensuring that all financial reporting is accurate.
• Provide leadership, coaching, and mentorship to Concession managers and staff responsible for executing the Concessions business plan.
• Sustain cost as it pertains to labor and operating supplies, working within budgeted guidelines.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Establish and maintain proper safety and sanitation procedures, ensure proper repair and maintenance of food service equipment, create a working relationship with local health officials, and work closely with facility maintenance team to upkeep equipment.
• Ensure unit compliance with federal, state, local, and Legend’s regulations regarding the sale of alcohol.
• Coach and train Concession leadership team to effectively monitor and manage compliance.
• Maintain management staff and ensure proper hiring and promoting of associates per Legend’s standards.
• Work closely with multiple sub-contractors to ensure all needs are met and terms of the contract are followed.
• Process invoicing and follow-up to ensure sub-contractor payment is completed in a timely manner.
• Preserve existing programs and develop new concepts to ensure the highest possible quality of food service and innovation.
• Oversee monthly inventory for concessions operations and assist with developing yearly operational budgets.
• Analyze monthly operating schedule to determine operational needs and communicate operational plan with Concession management team and facility client.
• Work closely with Concessions culinary team to determine and regularly evaluate production pars for all food produced by event type.
• Analyze Concession liquor yields on a regular basis to identify trends and sustain costs and consistency.
• Follow and encourage team to follow all safety policies and procedures, including looking for and reporting any unsafe work conditions and completing company-wide safety training and any additional job specific safety training.
• Report all safety incidents (injuries and illnesses) into the Company’s risk management system (Origami Risk) on the same day that the incident is reported.
• Work with leadership on Step One grievances with the Union.
• Perform other related duties, tasks, and responsibilities as required.

• Bachelor’s degree with a minimum of 5-7 years’ management experience in the high-volume food service industry, preferably in a concession environment for a sports and entertainment venue.
• Union experience is strongly preferred as this is an entirely union department.
• Excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Demonstrate leadership and vision in managing staff groups and major projects or initiatives.
• Customer service-oriented mindset with the ability to communicate with employees, vendors, client representatives and guests in a positive and professional manner.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and POS systems is preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to obtain and maintain TEAM Coalition Alcohol Certification.
• Experience with ABI, Yellow Dog, UKG/Ulti Pro, Workday/My Venue preferred.

Competit…