Property Manager; Company Vehicle

• Telluride, CO

Founded in 2002, Exceptional Stays was created to bring a new, higher level of quality and service to the vacation rental industry in Telluride. Now, with over 20 years of experience in the hospitality and property management industries, Exceptional Stays provides a knowledgeable and responsive team to travel professionals worldwide.

Exceptional Stays is seeking an experienced Property Manager to oversee the care, maintenance, and overall performance of our luxury residences in Telluride, Colorado.

In this hands-on role, you'll ensure assigned properties are maintained to the highest standards, coordinate maintenance and vendor services, conduct inspections, and serve as a trusted point of contact for property owners.

You'll work closely with internal teams, contractors, and third-party caretakers to proactively resolve property concerns, support owner satisfaction, and ensure every residence is prepared to deliver an exceptional guest experience.

The ideal candidate brings experience in short-term rental operations, a working knowledge of residential maintenance, strong organizational skills, and a proactive, service-oriented approach to property management.

Maintains high standards for performance and functionality of assigned residences.

Tracks, analyzes, and creates effective action plans for guest service improvement based on survey scores and member feedback.

Performs maintenance and caretaking services according to service level agreements and management instructions.

Engages and manages approved vendors for additional maintenance projects.

Coordinates with 3rd party caretakers to ensure exceptional service.

Proactively identifies and addresses property-related inquiries, issues, and complaints.

Resolves property-related matters during and outside of business hours based on the on-call schedule.

Protects and secures assigned properties according to safety procedures and seasonal factors.

Conducts weekly maintenance inspections and report to owners and management.

Responds to after-hours emergency requests and field incoming communication from call answering service.

Supports seasonal property audits and identify off-season revenue-generating opportunities.

Submits purchase order requests for supplies and purchases for homes.

Property Charges:

Maintains accurate billable hours and owner charge reports for end-of-month billing.

Participates in monthly review of owner statements to ensure accurate charges.

Reviews owner charges by examining work orders to ensure accuracy.

Owner Relationships:

Creates and nurtures strong relationships with owners, delivering an exceptional experience at every touchpoint.

Collaborates with various teams and contribute to company-wide initiatives.

Supports new property onboarding process, including inspections, introductions, repairs, and upgrades.

Engages owners, contractors, and vendors for large-scale projects as requested.

Performs other duties as assigned by supervisor.

Minimum of 2 years of experience in short term rentals required

Ability to work independently in a fast-paced environment with a strong sense of urgency.

Exceptional organizational skills and attention to detail with the ability to multitask.

Excellent oral, written, and listening skills.

Strong interpersonal and emotional intelligence skills.

Honest, respectful, trustworthy, dependable, and caring.

Proficient with communication technology (MS Outlook, Word, Excel, PowerPoint, chat applications).

Experience with and knowledge of home infrastructure and mechanics.

Upbeat, positive disposition with a genuine "can do" attitude.

Exposure…