Restaurant Manager

The purpose of a Chick-fil-A Restaurant Manager (RM) is threefold:

• Ensure daily execution of our mission to be the Most Caring Company, and our Strategy of Winning Hearts Every Day
• Lead the business in achieving our sales/transactions goals, as well as adhering to our Food Safety and Food Quality requirements
• Protect and nurture the culture within the team and grow their commitment to our core values:
  Care for Yourself, Care for Your Teammates, Care for the Guest and Care for the Business

Manager on Duty (MOD), Drive-thru Lead, Hot Production or Cold Production Lead. Leadership of a certain area involves; management of systems and processes, team engagement, and measurement of real business results in that area.

• Open and/or close the restaurant following operational and safety standards.
• Manage labor cost by ensuring TMs clock in/out as scheduled
• Ensure proper fulfillment and timeliness of all catering orders.
• Issue performance coaching and/or documentation for tardiness or missed shifts, uniform violations, general performance
• Cash management – safe and tills counted every shift, inaccuracies reported and followed up on
• Report TM injuries through Sedgwick (Insurance company)

• Push transaction counts by encouraging speed and accuracy
• Assess and redeploy TMs to relieve bottlenecks and close gaps
• Set and communicate goals for each hour
• Ensure tech and gear are put away after shift, everything is in working order
• Communicate business level with kitchen Hot/Cold Production Leads
• Manage Food Cost daily by reducing waste and checking quality products are received by vendors
• Understand and execute SAFE Daily Critical audits every shift
• Ensure food safety practices are being followed, i.e. timers, chicken cool down process, date labels
• Print prep reports for daily use
• Overall guest satisfaction
• Train, Evaluate, Coach, Develop, and Mentor Team Members
• Communicate goals, upcoming events/promotions to the team
• Recognize TM achievements, celebrate life events, and mentor in times of need

• Excellent verbal, written communication skills & customer service skills
• Excellent organizational skills and attention to detail
• Time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment

• 2+ years of CFA or other relevant experience
• Must be able to communicate proficiently both written and orally in English
• Some college experience desired but not required

• Opportunity for 4/40 work week
• Sundays off + 1 Saturday per month
• 3 Day weekend once a quarter
• Employee meal allowance up to 2 meals a day
• Health Care, Paid Time off and 6% matching 401K available
• Scholarship opportunities
• Online Learning Library
• Closed Thanksgiving and Christmas, shortened hours on several other major holidays (July 4th, Labor/Memorial/New Years Day)

• Climbing, bending, stooping, stretching, and lifting required
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 50 pounds at times

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.