Lead Retail Associate - Rocky Mountain

Overview

Live. Work. Explore. as a part of our Retail team in Rocky Mountain National Park!

Working at the historic Trail Ridge Store & Café located high in the Rocky Mountains on Trail Ridge Road – cresting at over 12,000 feet – is a once in a lifetime adventure! Xanterra operates a cafe, coffee bar, and retail store which are open seasonally from late May to mid-October. If you love nature, beautiful scenery, and have a passion for working in hospitality, Rocky Mountain National Park should be your destination.

We’re hiring Lead retail Associates to Live. Work. Explore. this summer!

Assist guests in a courteous and knowledgeable manner, answering questions regarding the park, prices, and merchandise. Support of Retail department, Retail and Assistant Retail Managers.

Position Type:
Full-time, Seasonal
Season Dates:
Mid-May until mid-October
Pay: $16.15/hr.

Schedule:

Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

We are a welcoming community who work hard, share a passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Rocky Mountain National Park, and proud stewards of the park.

• Dormitory-style housing and on-site meals (cafeteria-style)
• Free Wi‑Fi, onsite updated laundry facility, and cable television
• Employee housing is in the town of Estes Park with good cellphone service
• Free Town of Estes Park shuttle
• Small community of coworkers of all ages from all over the country and world

• Minimum Essential Coverage (MEC) Plan
• Paid Sick and Safety Time (PSST)
• Employee Assistance Program
• Wellness Program
• Learning and Development Program

• Free Rocky Mountain National Park pass
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• 15% Verizon service/products discount
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Perform all duties with respect to the Company’s Core Values, Mission Statement, and guest services standards.
• Perform all cashiering duties properly; ring up all sales before taking money, call out amount tendered in “dollars and cents”, place bills on register, and count back change.
• Suggest add‑on sales to every transaction performed.
• Assist the retail manager in organizing the stockroom. Stock product as necessary, making sure all displays are kept stocked, neat and clean.
• Receive orders and help maintain inventory levels in the store. Complete orders, process shipping orders, and transfers.
• Keep the sales floor clean on a daily basis, which includes but is not limited to sweeping, vacuuming, dusting, polishing, mopping, scrubbing, and trash removal.
• Build displays according to visual merchandising guidelines.
• Stock merchandise as necessary, making sure all displays are kept stocked, neat and clean within the guidelines of the Retail Visual Merchandise Manual.
• Assist with loading and unloading of retail merchandise.
• Give accurate helpful information to guests.
• Assist the retail manager with staff supervision and training as needed.
• Discuss concerns with the retail manager or assistant manager. Alert manager to shrinkage, guest problems and concerns.
• Maintain effective cooperation with retail manager and other co‑workers.
• Serve as a role model for less tenured and experienced staff through appropriate conduct, technique, etiquette and dress code.
• Maintain a safe work area.
• Deal courteously with guests on the phone.
• Handle complaints & compliments with ease.
• Handle cashier change requests.
• Verify retail associate cash drawers & deposits.
• Responsible for safe and cash banks. Be able to make change for cashiers accurately.
• Assist in making the required safe deposit.
• Communicate with retail manager, assistant manager, and leads to guarantee appropriate management coverage for every shift.
• Cover floor management shifts as needed.
• Perform duties outside the job classification assigned by management along with any other responsibilities deemed necessary.

• Able to operate a POS system, handle cash accurately, open and close the…