Nature's Herbs and Wellness​/Plainz Strains

High Plainz Strains | Fort Lupton, Colorado
Full-Time | $19.00/hour + tips

High Plainz Strains is hiring an Assistant Manager for our Fort Lupton dispensary.

This is a working retail management position. You'll help run the store during assigned shifts, provide direction to Front Desk Associates and Bud tenders, handle cash and operational responsibilities, resolve customer and employee issues, and support the Store Manager.

We're looking for someone who can take ownership of a shift rather than simply complete an assigned list of tasks.

Cannabis retail experience is useful, but strong candidates may also come from retail, grocery, convenience stores, restaurants, hospitality or other businesses where supervisors are responsible for employees, customers, cash and daily operations.

• Supervising daily store activity during assigned shifts
• Providing direction to Front Desk Associates and Bud tenders
• Coordinating breaks, lunches and customer coverage
• Prioritizing work when several things need attention
• Keeping employees productive and accountable
• Supporting employees with customer, product, pricing and transaction issues
• Managing authorized discounts and POS corrections
• Handling customer and employee situations requiring management involvement
• Making reasonable decisions without waiting for the Store Manager to solve every problem
• Communicating important issues to the next shift and store leadership
• Maintaining a professional, organized and compliant retail environment

Good management here isn't standing behind the counter telling other people what to do. It's understanding what's happening throughout the store, deciding what needs attention and keeping the operation moving.

Assistant Managers may be responsible for opening or closing the dispensary and accurately accounting for store cash.

Responsibilities can include:

• Preparing and balancing cash drawers
• Reconciling drawers, the store safe and ATM
• Tracking cash transfers between drawers and the safe
• Recording authorized cash payments
• Counting and recording employee tips
• Making sure the Front Desk share is properly accounted for
• Investigating and documenting cash discrepancies
• Completing required opening and closing procedures

Cash discrepancies aren't something we simply write off and move past. Part of management is identifying discrepancies, documenting them and helping determine what happened.

Assistant Managers handle situations that Front Desk Associates or Bud tenders cannot reasonably resolve themselves.

That can include questions or problems involving pricing, discounts, transactions, promotions, products, store procedures or dissatisfied customers.

We're looking for someone who can listen, determine what actually happened and find an appropriate solution within company policy.

Sometimes good customer service means fixing a mistake. Sometimes it means professionally explaining why something can't be done. Managers need to be comfortable doing both.

Cannabis retail operates under Colorado Marijuana Enforcement Division requirements, and Assistant Managers help ensure required procedures are followed throughout their shifts.

Those standards don't change because the store is busy, short-staffed, a customer is frustrated or the person standing in front of you is someone you know.

Managers are also responsible for addressing procedural or performance problems when they occur. That means giving clear direction, providing professional feedback, documenting or escalating issues when appropriate and holding employees to established expectations.

Strong candidates should demonstrate:

• Previous supervisory, keyholder, shift-lead or management experience
• Strong organization and time management
• Ability to supervise and coordinate employees
• Good judgment and practical problem-solving
• Professional verbal and written communication
• Cash handling and reconciliation experience
• Ability to multitask in a busy retail environment
• Comfort resolving difficult customer situations
• Ability to give and receive direct, professional feedback
• Reliability and consistent attendance
• Ability to follow and enforce established procedures
• Willingness to take ownership of problems instead of simply passing them along

Previous cannabis retail experience is helpful but not required
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We don't want to exclude a strong retail supervisor simply because their management experience came from another…