Front Desk Receptionist - Plainz Strains of Garden

High Plainz Strains | Garden City / Greeley, Colorado
Full-Time | $15.16/hour + tips
Generally 35 hours per week

High Plainz Strains is hiring a full-time Front Desk Associate for our Garden City dispensary.

Our Garden City store serves customers from throughout the Greeley area through both our retail dispensary and drive-thru. Front Desk helps keep that traffic organized while handling one of the store's most important compliance responsibilities: making sure customers entering the dispensary are properly identified and checked in.

This is an entry-level cannabis retail position. Previous cannabis experience is helpful, but it isn't required.

We're looking for someone who communicates well, can keep track of several things happening at once and understands that being friendly with customers doesn't mean taking shortcuts with procedures.

Front Desk is the connection between customers arriving at the store and the rest of the retail team.

Responsibilities include:

• Greeting and checking in customers
• Verifying identification and following required entry procedures
• Helping manage customer flow into the dispensary
• Answering incoming phone calls
• Answering basic questions about the store and products
• Assisting with online orders
• Checking online orders for accuracy and completeness
• Helping coordinate in-store and drive-thru customer traffic
• Communicating with bud tenders and store leadership
• Learning our products and basic cannabis product categories
• Supporting the sales floor during busy periods
• Keeping the Front Desk, lobby and customer areas clean and organized
• Following Colorado cannabis regulations and company procedures
• Recognizing problems or unusual situations and involving a supervisor when appropriate

is a core responsibility.

We expect the same procedure to be followed whether you're checking in someone you've never met or a regular customer you've seen a hundred times.

Garden City can move quickly.

Customers may be arriving in the lobby while online and drive-thru orders are moving through the store, phones need to be answered and bud tenders need information.

The Front Desk employee needs to maintain awareness of what's happening without becoming overwhelmed by it.

We're not looking for someone who simply sits at the entrance.

We're looking for someone who can communicate with customers, keep information organized, notice when something isn't right and help the rest of the retail team keep the operation moving.

There will also be slower periods. Those are opportunities to organize, clean, learn products, work with online orders and help with other appropriate retail responsibilities.

This is a full-time position, generally scheduled around 35 hours per week.

Our Garden City dispensary operates seven days a week, so applicants should be available for a retail schedule that can include:

• Opening and morning shifts
• Weekends
• Holidays

Schedules are established according to store staffing and business needs.

Base Pay: $15.16/hour + tips

Front Desk employees receive a portion of tips generated by the bud tenders working during their shift.

Tips vary according to customer traffic, sales, staffing, shift and other factors and are not guaranteed.

The strongest Front Desk candidate isn't necessarily the person who knows the most about cannabis.

We're looking for someone who:

• Enjoys working with customers
• Communicates clearly
• Notices details
• Follows procedures consistently
• Can keep several tasks organized at once
• Remains composed during busy periods
• Can deal professionally with an upset or impatient customer
• Is comfortable using computers and learning retail systems
• Works effectively with different coworkers and personalities
• Takes feedback well
• Knows when something needs a supervisor's attention
• Can be trusted to do things correctly even when taking a shortcut would be easier

Experience in retail, restaurants, hospitality, reception, grocery, banking, convenience stores, customer service or similar work can translate well.

Previous dispensary experience and cannabis product knowledge are useful, but they aren't required.

We can teach someone about flower, concentrates, edibles, cannabinoids and the products we sell.

It's considerably harder to teach someone to be dependable or to care about doing things correctly.

You also don't need to make cannabis your entire personality to work here. You need to enjoy working with people, be comfortable in a cannabis retail environment and take the…