Lead Customer Service Representative - Monte

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment. “We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.”

A Lead Customer & Business Solutions Representative works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, maintaining a safe and organized work environment, and supporting general branch needs.

• Manage electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
• Respond to customer sales inquiries in a timely, accurate, and appropriate manner
• Submit and code bills and invoices to the AP department for payment
• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
• Conduct and oversee monthly inventory cycle counts and annual inventory
• Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns
• Address any elevated customer issues in support of Team members
• Prepare reports or assign to Team members and ensure timely completion
• Lead team to success
• Ensure administrative tasks are completed

• 6+ years of experience
• Proficiency with Microsoft Office Suite
• Experience using JD Edwards
• The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
• Mobility to move freely across uneven terrain both indoors and outdoors safely
• High School Diploma or equivalent

• Proficiency with Microsoft Office Suite and JD Edwards ERP to support order processing, reporting, inventory management, and customer service activities
• Ability to analyze operational and inventory data to support decision‑making, identify trends, and help resolve customer or business issues
• Comfortable adopting new technologies, including digital collaboration tools, workflow automation solutions and AI-powered tools such as Microsoft Copilot to improve productivity and efficiency

• You have strong interpersonal and effective communication skills to influence and advise others
• You have solid leadership skills with practical knowledge of Team’s functions and skills
• You have good organizational skills with strong attention to detail
• You’re able to respond professionally to inquiries or complaints
• You read; write; speak English fluently

The base compensation for this position ranges from $22.26 to $29.70 per hour. Please note that wages may vary depending on skills and experience.

This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits:

#CS2025 Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy‑in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis…