Lead Budtender - Plainz Strain's of Peetz

High Plainz Strains is hiring a full-time Lead Budtender for our new Peetz dispensary.

This is a working leadership position. Lead Bud tenders serve customers alongside the retail team while taking additional responsibility for keeping the store organized, employees productive and daily operations running properly.

Because Peetz is a new location, the opening team will also help establish the routines and expectations that become normal as the store develops its customer base.

At a smaller store, a Lead needs to be versatile and self-directed. We're looking for someone who can recognize what needs attention, make reasonable decisions and keep the shift moving without requiring constant management direction.

Previous cannabis retail experience is strongly preferred. We will also consider candidates with meaningful leadership experience in retail, restaurants, hospitality, convenience stores, grocery or other customer-facing businesses.

• Providing direction to Bud tenders and Front Desk employees
• Coordinating breaks, meal periods and customer coverage
• Adjusting priorities as customer traffic changes
• Supporting employees with product, POS and customer issues
• Keeping the team productive during slower periods
• Helping establish effective routines as the new store opens
• Communicating operational problems to management
• Maintaining a clean, organized and compliant retail environment
• Stepping into customer service, stocking, cleaning or other work when needed

A Lead shouldn't need a manager to assign every task. Part of the position is noticing what the store needs and helping the team respond.

Lead Bud tenders continue working directly with customers while also taking responsibility for routine store operations.

Responsibilities can include:

• Helping customers compare cannabis products and available options
• Completing transactions accurately
• Maintaining knowledge of products, promotions and loyalty programs
• Resolving customer problems and supporting other Bud tenders
• Preparing and balancing cash drawers
• Reconciling drawers, safe and ATM cash as required
• Tracking authorized cash movement
• Resolving POS, pricing and discount issues within company procedures
• Counting and recording employee tips
• Documenting and reporting discrepancies
• Completing assigned opening and closing procedures

Accuracy and integrity are essential. Leads are trusted with company money, cannabis products and regulated transactions.

Working at a new location is different from joining a store that has operated the same way for years.

The Peetz opening team will be building relationships with customers, learning local traffic patterns and helping establish the everyday routines that make the store work.

That creates an opportunity for a Lead who likes taking ownership. It also means being comfortable when business levels change and not assuming there's nothing to do because there isn't currently a line of customers.

During slower periods, the team should be stocking, cleaning, organizing, learning products and promotions and preparing for the next customer.

Peetz is a small community, and employees are likely to serve people they know.

Being familiar with customers can help build a strong local business, but it doesn't change the rules. Friends, neighbors, relatives and regular customers follow the same verification, transaction and compliance procedures as everyone else.

Lead Bud tenders are expected to reinforce that standard with the rest of the team.

Lead Bud tenders help ensure company procedures and Colorado cannabis regulations are followed throughout the shift.

We don't expect Leads to memorize every unusual situation. We expect them to recognize when something needs to be checked, use established procedures, make decisions within their authority and involve management when appropriate rather than guessing.

Relevant experience and skills include:

• Strong customer-facing experience
• Experience directing coworkers or leading shifts
• Cash handling and accurate cash counting
• Clear communication
• Organization and time management
• Self-direction and initiative
• Customer conflict resolution
• Good judgment and problem-solving
• Ability to work effectively when business levels change
• Reliability and accountability
• Consistent adherence to procedures

Previous cannabis retail experience is strongly preferred, but it isn't the only way to qualify.

Relevant backgrounds…