Showroom Sales Associate

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Mountain Hearth & Patio is seeking a full-time Showroom Sales Associate to join our Sales team! You will help customers find the right fireplace and hearth products for their homes through product education, consultative sales, and personalized service. The ideal candidate enjoys working with people, is motivated to learn, and can guide customers through the process from inspiration to installation.

Department: Sales

In this customer-focused role, you will guide customers through the fireplace selection process, conduct product demonstrations, prepare sales proposals, manage leads, and follow up with customers throughout their purchasing journey. You will develop in-depth knowledge of our products, brands, and installation basics while working closely with our Administrative and Operations teams to provide a seamless customer experience. The ideal candidate is organized, self-directed, and comfortable building relationships, managing multiple active leads, and helping customers make informed decisions.

Job Title: Showroom Sales Associate
Reports To: Sales & Showroom Manager
Core Values: Integrity, Heart, Unity, Technical Excellence, Respect
Starting Wage: $17.60 per hour, paid biweekly
Commission: 6% on each project total - ability to make six figures depending on sales volume

• 1 or more years of experience in retail sales, customer service, or a consultative sales environment.
• Prior fireplace or hearth industry experience is not required. We will provide training on products, installation basics, and our sales process.

• Exposure to proposal or quote preparation.
• Experience in home improvement, building materials, interior design, or a related industry.
• Familiarity with the Colorado mountain communities we serve.

• Strong customer service and relationship-building skills.
• Genuine comfort talking with people — you enjoy the conversation, not just the close.
• Strong written and verbal communication skills.
• Ability to manage multiple open leads and follow up without being reminded.
• Organized, self-directed, and detail-oriented, with the ability to manage competing priorities.
• Proficiency with basic computer tools, including email, CRM or scheduling software, Google Suite or equivalent, and Microsoft Excel.
• Reliable, punctual, and professional in presentation.
• Self-starter with a can-do attitude and genuine willingness to learn and develop.
• Interest in building community connections on behalf of the company.
• Alignment with company core values:
  Integrity, Heart, Unity, Technical Excellence, and Respect.

Full-time, 40 hours per week. In-office schedule is 9:00 AM–5:00 PM. Saturdays are required 8:00 AM-4:00 PM.

Access to reliable transportation is a must.

Showroom-based position with customer visits and In-Home Consultation (IHC) visits as required. Required travel is reimbursed for mileage according to company policy.

• Welcome and engage showroom visitors in a warm, unhurried manner using our 7-Step Sales Process. Our approach is education first.
• Conduct consultative product demonstrations using showroom displays, tailoring each conversation to the customer's home, heating needs, and design preferences.
• Ask questions to understand the customer's existing fireplace situation, desires, timeline, decision-making process, and budget.
• Guide customers through product selection, including fuel type…