Security Ambassador; Multi-Tier

Position: Security Ambassador (Multi-Tier)
Location: Towaoc

3 days ago Be among the first 25 applicants

Ute Mountain Casino Hotel provided pay range

This range is provided by Ute Mountain Casino Hotel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$14.81/hr - $15.75/hr

Please apply on Ute Mountain Casino Hotel career site: 71-400 Security Ambassador I

Summary / Objective

Security Ambassadors play a crucial role in maintaining the safety, integrity, and hospitality of Ute Mountain Casino Hotel. They ensure a secure environment for guests, employees, and property by enforcing policies, responding to incidents, conducting patrols, and providing excellent customer service. Ambassadors are expected to remain visible but innocuous, act with patience and understanding, practice de‑escalation techniques, and respond to emergencies with professionalism and care.

The job description reflects a tiered role structure with three distinct levels (Security Ambassador I, Security Ambassador II, and Security Ambassador III). Each level builds upon skills, responsibilities, and expectations of the prior. Advancement is based on demonstrated proficiency, experience, and organizational need.

Key Accountabilities Security Ambassador Expectations (Applies to All Tiers)

• Maintain a visible, professional, and approachable presence to ensure safety and hospitality.
• Practice calm and respectful de‑escalation techniques in all interactions.
• Enforce all casino, tribal, and regulatory policies fairly and consistently.
• Remain observant and responsive; report all safety or policy concerns.
• Respond quickly to emergencies, including medical incidents and evacuations.
• Maintain confidentiality and accurate documentation of incidents.
• Support a culture of service and protection by balancing enforcement with guest care.

Security Ambassador I: (Entry‑Level)

• Conduct routine patrols of interior and exterior property areas.
• Monitor guest and employee behavior for safety and compliance concerns.
• Provide clear, courteous directions and support to guests and team members.
• Report suspicious activity or policy violations to supervisors promptly.
• Assist with door checks, age verification, and guest escort requests.
• Respond to medical calls and provide basic first aid until EMS arrives.
• Note observations, complete assigned logs and incident reports.

Security Ambassador II: (In addition to all Ambassador I duties)

• Conduct minor investigations and gather witness statements for review.
• Take initiative in incident response and begin leading scene management.
• Serve as a mentor to Security Ambassador I team members; model professionalism.
• Perform accurate report writing and initiate preliminary documentation.
• Demonstrate proficiency in UMCH protocols and Title 31 awareness.

Security Ambassador III: (In addition to all Ambassador I and II duties)

• Lead response to significant incidents in the absence of a supervisor.
• Alongside supervisory staff, or as directed, train and guide new ambassadors in patrol routes, protocols, and guest service standards.
• Coordinate with outside agencies (e.g., tribal law enforcement, fire, EMS) when appropriate or as directed.
• Review, finalize, and submit incident reports when delegated.
• Proactively identify security vulnerabilities and recommend solutions.
• As required, lead medical calls until relieved by higher medical authority or EMS.

Qualifications General: (All Levels)

• Must be 21 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License (background checks may be required).
• Must possess a valid driver’s license and be insurable under company policy.
• Must demonstrate professionalism, reliability, accountability, and attention to detail.
• Must demonstrate a strong work ethic, sound judgment, and a high level of discretion and confidentiality.
• Ability to work flexible hours including nights, weekends, and holidays.
• Must be fluent in English, both verbal and written. Must be able to write legible and coherent reports.

Education

• High school diploma or GED required.

Experience

• Security Ambassador I:
  Entry‑level role. In addition to meeting the general and educational requirements, the ideal candidate will…