Program Specialist - Ruma

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RUMA Full Time Edgewater, CO, US

3 days ago Requisition

Salary Range: $20.00 To $22.00 Hourly

Program Specialists (Rental Processors) are responsible for providing direct services to clients through intake, documentation collection, eligibility determination, and case follow-up. This role is foundational to program success and client outcomes.

• Ensure accountability by maintaining departmental metrics, Key Performance Indicators (KPIs), and adhering to contract compliance standards
• Attend all training as necessary

• Provide clear and empathetic communication with clients, ensuring complete applications and submission of all necessary documentation.
• Maintain weekly spend rate amounts for each RUMA program for timely contract execution and delivery ( subject to change depending on department needs)
• Communicate with landlords to explain the rental assistance program, document collection, verify payment acceptance, and confirm payee information.
• Process check requests for rental, utility and rebate assistance.
• Full understanding of lease agreements and ledgers.
• Maintain a thorough understanding of tenant/landlord rights and the eviction processes.
• Maintain comprehensive and accurate case notes in the agency database and web-based applications throughout the client service period.
• Manage a high-volume email account, responding promptly to client inquiries.
• Maintain organized electronic files and efficiently process case reviews and approvals.
• Refer clients to budget/credit workshops, which will provide an educational service to increase financial literacy, as needed or requested.

• Experience in housing case management, human services, or a related field, preferably working with low-income households or vulnerable populations.
• Strong understanding of rental assistance processes, lease agreements, ledgers, and tenant/landlord rights.
• Familiarity with eviction prevention strategies and community-based housing resources.
• Demonstrated ability to manage sensitive client information with professionalism, empathy, and confidentiality.
• Excellent organizational skills with the ability to manage high volumes of email correspondence, documentation, and electronic file systems.
• Strong written and verbal communication skills, with the ability to explain complex processes clearly to clients and landlords.
• Proficiency with web-based applications and case management databases; ability to maintain accurate, timely, and complete records.
• Ability to work independently and collaboratively in a fast-paced, compliance-driven environment.
• Bilingual skills (English/Spanish) strongly preferred.
• High school diploma or equivalent required; associate or bachelor’s degree in human services, social work, or a related field preferred.

This is a hybrid position with one day in office at BRI’s Edgewater location. Subject to change as needed for RUMA department and BRI.

LIGHT (Occasionally lifts up to 25 pounds)

• Constant (67-100%):
  Forward reaching, grasping, handling, fingering, vision, hearing, sight with color perception, writing or composing in the English language, reading.
• Frequent (34-66%):
  Sitting, talking to coworkers, talking on the phone, responding to written/verbal requests from coworkers, responding to written/verbal requests, receiving verbal instructions, receiving written instructions.
• Occasional (1-33%):
  Standing, walking, stair climbing, bending, squatting, kneeling,…