ITM Representative

At Park Side Credit Union, we are committed to being the best place for the people of western Montana to get a loan. Our success is driven by our unwavering dedication to our members, employees, and communities. As we continue to grow, we are seeking individuals who embody our core values and are eager to contribute to our mission.

Our culture is built around four key pillars—
Pride, Professionalism, Passion, and Purpose —that foster a fun, driven, and effective workplace. We believe that when we work together with these values at the forefront, we create meaningful and lasting connections with our members and achieve success as a team.

When you join Park Side, you're not just starting a job—you're becoming part of a community. Our team is made up of passionate individuals who take pride in the work we do and the positive impact we have on the lives of our members. With a focus on professional growth and a culture that promotes purpose and pride, Park Side is a place where you can build your career and make a real difference.

If you're ready to take the next step in your career and join a team that shares your values, we want to hear from you! Apply today and become part of the Park Side Credit Union family, where we work together to make western Montana a better place to live, work, and bank.

ITM Representatives are a lifeline for our members. Knowledgeable, organized, and accurate, ITM Representatives have the ability to manage and excel at member experience. ITM Representatives engage with members to gather information, understand their needs, and offer quality service.

The ideal candidate is well organized & detailed oriented, energetic and enjoys working with people in a fast-paced environment.

Assist members with a variety of member services requests providing solutions while enhancing the member experiences through positive, efficient, accurate and professional interactions. Perform account maintenance functions. Build relationships with members and potential members. Identify cross-sell opportunities. Support inquiries through phone, chat and secure messaging, email requests, and through the interactive teller machine (ITM) systems, primarily through a queue system. Provide support to other departments as requested or needed.

May backup new accounts.

• Assists members and prospective members with a variety of service requests providing information and solutions
• Troubleshoots technical issues involving the Interactive Teller Machines and place service calls or connect with associated branch personal for resolution.
• Responds to member needs through phone requests, email responses, direct live chat, secure messaging and as an interactive teller through the ITM system.
• Provides excellent follow-through with all member inquiries to ensure a full resolution has been completed.
• Consistently delivers the highest quality of service.
• Educates members on new products and services as well as self-service opportunities.
• Looks for opportunities to cross-sell other credit union products and services and provide referrals.
• Remains current on credit union products, services, and promotions.
• May provide support to other departments as needed or requested.
• Must be able to communicate effectively to des-escalate member concerns; reasonably explain a process or policy while maintaining a high level of professionalism and respect.
• Embodies the Park Side Pillars of Pride, Purpose, Professionalism and Passion.
• Performs other job-related duties as assigned.