Lead Quality Auditor & Process Improvement Specialist

Lead Quality Auditor & Process Improvement Specialist

Join to apply for the Lead Quality Auditor & Process Improvement Specialist role at Nomad Global Communication Solutions

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Join to apply for the Lead Quality Auditor & Process Improvement Specialist role at Nomad Global Communication Solutions

This position requires that you must be a US Citizen for consideration and meet all Federal Contractor employee requirements. Nomad GCS does not support the H1B Visa for this position.

Position:
Lead Quality Auditor & Process Improvement Specialist

Division:
Operations

Department:
Quality Assurance

Status:
Full-Time

Nomad Global Communications Solutions is a leading provider of communication and response products serving a wide variety of customers. Our purpose is to be the solution when every minute matters. We are seeking a seasoned Senior Process Improvement Specialist & Lead Quality Auditor to spearhead strategic quality and efficiency initiatives across the organization.

This role is responsible for leading cross-functional process optimization projects, conducting internal and external audits, and ensuring compliance with regulatory and quality standards. The ideal candidate will possess extensive knowledge of Lean, Six Sigma, and quality management systems, with certifications from the American Society for Quality (ASQ) such as Certified Six Sigma Black Belt (CSSBB), Certified Quality Auditor (CQA), and/or Certified Manager of Quality/Organizational Excellence (CMQ/OE).

• Lead complex, cross-functional process improvement initiatives using Lean Six Sigma methodologies.
• Design, implement, and monitor key performance indicators (KPIs) to drive operational excellence and cost reduction.
• Plan and execute internal, supplier, and compliance audits in accordance with ISO 9000, and other applicable standards.
• Prepare detailed audit reports with findings, risks, and recommendations; track and verify corrective action implementation.
• Serve as a subject matter expert in quality systems, process mapping, root cause analysis, and risk management.
• Facilitate Kaizen events, value stream mapping sessions, and training workshops for employees at all levels.
• Collaborate with leadership to identify strategic opportunities for business process reengineering.
• Ensure alignment of process improvements with organizational goals, customer requirements, and regulatory obligations.
• Maintain documentation and records in accordance with quality management system requirements.
• Mentor and coach junior staff in quality tools, auditing, and continuous improvement strategies.
• Other duties as required.

• Significant proficiency in Lean Six Sigma and auditing techniques.
• Exceptional analytical, problem-solving, and statistical analysis skills.
• Strong leadership and change management capabilities.
• Excellent written and verbal communication skills.
• Ability to influence and collaborate across all levels of the organization.
• Detail-oriented with strong organizational and project management abilities.

• Regular use of hands and arms to manipulate, handle, feel, reach, or operate objects, tools, or controls. Ability to stand and sit for extended periods as required by task assignment.
• Frequent standing, walking, and sitting throughout the day. Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Ability to lift and/or move up to 25 pounds frequently and up to 50 pounds occasionally. Assistance required for anything heavier than 50 pounds.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus and distinguish colors, necessary for both office tasks and production work.
• Must have the physical stamina to adapt to varying workload demands and stand or sit for prolonged periods depending on the specific tasks of the day.

• Work is split between a partially environmentally controlled indoor manufacturing area and a professional office setting. Temperatures in the manufacturing area can fluctuate between 60°F and 100°F, typically…