Retail Operations Manager

Retail Operations Manager page is loaded## Retail Operations Manager locations:
USA, MT, Columbia Falls, Glacier Park Collection Support Offices:
USA, MT, West Glacier, West Glacier Village time type:
Full time posted on:
Posted Todayjob requisition :
JR100629

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
** ROLE & RESPONSIBILITIES
**** Financial Oversight:
** Share responsibility for profit and loss, including sales, costs, inventory, and labor.
** Team Management:
** Recruit, hire, and train staff; conduct weekly check-ins with leaders; enforce procedures; and provide coaching and discipline as needed.
** Guest Service:
** Ensure exceptional guest experiences by setting high service standards and fostering inclusivity.
** Inventory & Stock Control:
** Manage inventory, monitor shrinkage, perform audits, ensure restocking, and communicate needs with suppliers and warehouse teams.
** Operational Excellence:
** Oversee supply ordering, enforce food safety processes, manage waste, and maintain accuracy in POS systems.
** Leadership & Culture:
** Foster continuous improvement, lead by example, and ensure best practices in loss prevention, merchandising, and compliance.
** Target Achievement:
** Consistently meet all goals and objectives as outlined in the company's definition of Success.
** Additional Duties:
** Travel between locations, assist with Retail Pro programming, and serve as a utility player as needed.

Other Duties as assigned
** REQUIRED SKILLS & QUALIFICATIONS
**** Retail Expertise:
** Previous retail management experience with strong knowledge of purchasing, merchandising, and cost management.
** Budgeting & Communication:
** Effective in planning, budgeting, and clear communication at all levels.
** Customer & Vendor Relations:
** Friendly, courteous demeanor with the ability to build and maintain strong vendor and customer relationships.
** Adaptability & Teamwork:
** Able to work independently or collaboratively, with flexibility to handle challenges.
** Attention to Detail:
** Organized, detail-oriented, and proactive.
** Commitment & Enthusiasm:
** Bring a positive attitude, a willingness to help others, and readiness to have fun.
** Other Requirements:
** Valid U.S. driver’s license.

This role offers the chance to lead, innovate, and make a meaningful impact while fostering a positive and inclusive team environment

This job description describes at a high level what a Retail Operations Manager does, but no document can anticipate every single task, issue or project that could come up.  We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job.  This job is based in Montana, USA.  Relocation to the area and the legal ability to work in the United States is required.

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange…