Retail Operations Manager

Join to apply for the Retail Operations Manager role at Pursuit Collection

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

• Financial Oversight:
  Share responsibility for profit and loss, including sales, costs, inventory, and labor.
• Team Management:
  Recruit, hire, and train staff; conduct weekly check‑ins with leaders; enforce procedures; and provide coaching and discipline as needed.
• Guest Service:
  Ensure exceptional guest experiences by setting high service standards and fostering inclusivity.
• Inventory & Stock Control:
  Manage inventory, monitor shrinkage, perform audits, ensure restocking, and communicate needs with suppliers and warehouse teams.
• Operational Excellence:
  Oversee supply ordering, enforce food safety processes, manage waste, and maintain accuracy in POS systems.
• Leadership & Culture:
  Foster continuous improvement, lead by example, and ensure best practices in loss prevention, merchandising, and compliance.
• Target Achievement:
  Consistently meet all goals and objectives as outlined in the company's definition of Success.
• Additional Duties:
  Travel between locations, assist with Retail Pro programming, and serve as a utility player as needed.
• Other Duties as assigned.

• Retail Expertise:
  Previous retail management experience with strong knowledge of purchasing, merchandising, and cost management.
• Budgeting & Communication:
  Effective in planning, budgeting, and clear communication at all levels.
• Customer & Vendor Relations:
  Friendly, courteous demeanor with the ability to build and maintain strong vendor and customer relationships.
• Adaptability & Teamwork:
  Able to work independently or collaboratively, with flexibility to handle challenges.
• Attention to Detail:
  Organized, detail‑oriented, and proactive.
• Commitment & Enthusiasm:
  Bring a positive attitude, a willingness to help others, and readiness to have fun.
• Other Requirements:
  Valid U.S. driver’s license.

This role offers the chance to lead, innovate, and make a meaningful impact while fostering a positive and inclusive team environment.
Relocation to Montana, USA is required. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job.

• Join an inclusive, global team and make life‑long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

Equal Employment Opportunities Information Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Please contact our Talent & Acquisition Team at  if you need accommodation during the application or hiring process.

Only applicants selected for further consideration will be contacted directly.