Program Manager
Listed on 2026-01-13
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Non-Profit & Social Impact
About SACA
SACA Food Shelf is a food shelter and thrift store that has served Columbia Heights and surrounding communities for almost 50 years. We’re at an exciting place in our journey with plans to move into a building that is three times larger than our current size in Spring 2026. Our volunteers are the heart of SACA. 93% of the work that happens at SACA is done by thoughtful and dedicated volunteers.
We need a program manager who is committed to providing a positive volunteer experience, maintaining and improving our systems, and helping us prepare for our organization's transition to our new building.
This is an excellent opportunity for someone who is passionate about working with volunteers, thoughtful coordination, and supporting SACA’s mission.
Position SummaryThe Program Manager provides leadership and oversight for SACA’s core programs, including volunteer engagement, warehouse operations, and community partnerships. This role ensures programs are coordinated efficiently, data is accurate, and all services reflect SACA’s mission of supporting neighbors with dignity and respect. The Program Manager directly supervises the SACA Delivers Program Coordinator and the Warehouse Coordinator, as well as volunteers and interns.
PrimaryResponsibilities
- Provide direct supervision and strategic guidance to the SACA Delivers Program Coordinator and Warehouse Coordinator, ensuring programs are well-coordinated and meet organizational goals.
- Oversee program data collection, recordkeeping, and reporting to ensure accuracy and compliance.
- Participate in strategic planning, goal setting, and implementation of organizational initiatives.
- Contribute to management meetings, including agenda preparation, tracking progress, and ensuring completion of action items.
- Collaborate with leadership to assess community needs, improve service delivery, and strengthen organizational impact.
- Lead the recruitment, onboarding, scheduling, and retention of volunteers across SACA’s programs.
- Grow the volunteer base through partnerships with schools, faith communities, civic groups, and corporate partners.
- Manage volunteer postings on platforms such as Volunteer Match, Hands On TC, and Signup Genius.
- Provide orientation and training to volunteers, introducing them to SACA’s mission, policies, and culture.
- Maintain an accurate and dynamic volunteer schedule; communicate updates or changes promptly.
- Track volunteer service hours and engagement data using Bloomerang CRM (experience preferred).
- Gather volunteer feedback through surveys and conversations to inform ongoing improvement.
- Plan and execute volunteer recognition events, including the annual appreciation luncheon and Volunteer Appreciation Week.
- Oversee volunteers completing court-ordered community service, ensuring compliance and documentation.
- Write letters of recommendation and references for volunteers as needed.
- Provide bilingual (English/Spanish) communication and translation for volunteers and clients when appropriate.
- Supervise the Warehouse Coordinator, ensuring efficient warehouse operations, including donation intake, inventory management, food ordering, and distribution.
- Oversee food procurement processes, ensuring adequate inventory levels to meet pantry and delivery program needs.
- Monitor safety, cleanliness, and compliance with food handling standards in all warehouse areas.
- Support the Warehouse Coordinator in managing relationships with food donors, vendors, and delivery partners.
- Collaborate with the Warehouse Coordinator and SACA Delivers Coordinator to align food ordering, menu planning, and inventory control.
- Step in to assist with warehouse activities during peak periods or staff shortages, as needed.
- Represent SACA at community events, tabling opportunities, and partner meetings to promote awareness and engagement.
- Maintain strong relationships with local agencies, donors, and community partners.
- Oversee SACA’s partnership with Allina’s Center for Mental Health and Addiction Care Pantry, ensuring smooth coordination, client follow-up, and accurate…
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