Customer Excellence Representative

1 week ago Be among the first 25 applicants

Join The HOYA Vision Care Team! For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.

Wage: $18/hour

Shift: Monday – Friday 9:00am – 5:30pm

Location:

Columbia, IL

• Health/Dental/Vision/Disability Insurance
• Tuition Reimbursement
• 401K plans
• PTO and Paid Holidays
• And more!

• Answer incoming calls from customers in a professional manner.
• Receive new orders, input Rx order correctly into DVI.
• Address and resolve customer requests and issues related to lab, lenses, services, pricing, product.
• Direct complaints concerning billing and services rendered.
• Refer complaints of service failures to designated department managers for investigation.
• Locate an order’s current or past position in the facility by checking in computer system.
• Tag trays when necessary for expediting.
• Give estimated order completion times, monitor own “promise jobs,” and notify customers of delays.
• Document phone conversations in account notes in DVI.
• Keep abreast of products and availability.

• High School Diploma or GED.
• 2 years of telephone customer service experience (plus).
• Optical experience recommended.
• Insurance billing and reconciliation recommended (VSP, VBA, VCP, Superior, and Eye-Med).