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Customer Excellence Representative
Job in
Columbia, Monroe County, Illinois, 62236, USA
Listed on 2026-01-04
Listing for:
Hoya Vision Care
Full Time
position Listed on 2026-01-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
1 week ago Be among the first 25 applicants
OverviewJoin The HOYA Vision Care Team! For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.
Wage: $18/hour
Shift: Monday – Friday 9:00am – 5:30pm
Location:
Columbia, IL
- Health/Dental/Vision/Disability Insurance
- Tuition Reimbursement
- 401K plans
- PTO and Paid Holidays
- And more!
- Answer incoming calls from customers in a professional manner.
- Receive new orders, input Rx order correctly into DVI.
- Address and resolve customer requests and issues related to lab, lenses, services, pricing, product.
- Direct complaints concerning billing and services rendered.
- Refer complaints of service failures to designated department managers for investigation.
- Locate an order’s current or past position in the facility by checking in computer system.
- Tag trays when necessary for expediting.
- Give estimated order completion times, monitor own “promise jobs,” and notify customers of delays.
- Document phone conversations in account notes in DVI.
- Keep abreast of products and availability.
- High School Diploma or GED.
- 2 years of telephone customer service experience (plus).
- Optical experience recommended.
- Insurance billing and reconciliation recommended (VSP, VBA, VCP, Superior, and Eye-Med).
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