Customer Care Specialist
Listed on 2026-10-09
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Accounting
Accounts Receivable/ Collections
Revenue Cycle Cash Posting Specialist
Required
Skills & Experience:
1 - 2 years of related accounting experience, high school diploma or equivalent required, experience coming from a billing/collections role, experience working with cash, working at a bank, or in a numbers posting role, experience balancing a book (balancing against the amount that came in the door), comfortable working in Excel and merging files (tech skill)
Nice to Have
Skills & Experience:
Prior medical billing experience preferred, SAP or Carevoyant experience, Excel experience
Job Description:
As a Revenue Cycle Cash Posting Specialist, you will play a pivotal role in the collections process by responding to inquiries from facilities and supporting the resolution of outstanding billings through strong customer service, documentation, and problem-solving skills. This is an excellent opportunity to build a robust career in medical billing.
- Comply with all applicable company policies and procedures
- Receives payment and/or credits or denials that pertain to patient accounts and applies to them accordingly
- Obtains payment detail for payments, received if none are provided with payment
- Follows up and identifies with the appropriate Collections personal regarding all non payments contained on remittances received
- Applies offset payments to patient accounts when they are received
- Download, process and post electronic payments on a daily basis
- Maintains daily reports to be reconciled daily, weekly, monthly with accounting
- High level of quality awareness, accuracy, and attention to detail
- Strong communication, organizational, and problem-solving skills
- Data-oriented with basic proficiency in MS Office Applications, strong analytical skills, and the ability to create detailed reports
- Sense of urgency and customer-oriented mindset with an understanding of Health Insurance Portability and Accountability Act (HIPAA) compliance and Protected Health Information (PHI)
- Ability to work independently, multitask, and handle various priorities in a fast-paced environment
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