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Support Service Operations Specialist - Columbia, MD
Job in
Columbia, Howard County, Maryland, 21046, USA
Listed on 2025-12-20
Listing for:
Rohde & Schwarz (China) Technology Co., Ltd.
Full Time
position Listed on 2025-12-20
Job specializations:
-
Business
Business Administration -
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
- Act as the primary point of contact for the customer for depot, onsite and system service contracts
- Perform quotation and order management functions
- Perform administrative functions to ensure timely completion of complex data reports
- Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables
- Support the operations team with logistics functions such as shipping and receiving. This might include equipment pickup from customer sites
- Utilize analytical and problem-solving skills to evaluate business processes and collaborate with team on continual improvement initiatives
- Document processes and work instructions
- Meet key performance indicator (KPI) objectives relevant to the contract sales program
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