Customer Care Representative

Employee Type:
Full‑Time

Location:

Experience:

Not Specified

Category:
Customer Care/Service

Company:
Lennar

Customer Care Representative

Lennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating an extraordinary experience for homeowners, communities, and associates by building quality homes and providing exceptional customer service.

The Customer Care Representative is a critical link between home buyers and trade partners to conduct final orientations, diagnose, schedule and complete warranty service work. The position requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided.

• Schedule and oversee repairs, ensuring completion within specified time frames.
• Maintain service request logs and documentation of all work performed.
• Evaluate performance of trade partners and materials, reporting back to management.
• Participate in department meetings and emergency on‑call rotation schedules.

• High school diploma or GED; associate’s degree or equivalent is preferred.
• 1–3 years of experience in residential customer service or construction field preferred.
• Valid driver’s license with a good driving record.
• Strong communication, organizational and time‑management skills.

Regular, in‑person attendance at company communities/job sites and offices during regular work hours is an essential function of this job. Some office work may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

We reasonably expect the base compensation offered for this position to range from an hourly rate of $19.15 – $34, subject to adjustment based on business‑related factors such as employee qualifications, geographic pay differentials and operational considerations.

• This position may be eligible for bonuses.
• This position may be eligible for commissions.
• This position will be eligible for the benefits described in the company policy.

At Lennar, we are committed to fostering a supportive and enriching environment for our associates, offering a comprehensive array of benefits designed to enhance well‑being and professional growth. Our associates have access to robust health insurance plans, a 401(k) retirement plan with a company match up to 5%, paid parental leave, educational assistance, adoption assistance, excellent vacation and leave policies, referral bonuses, home purchase discounts and many other perks.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.