Customer Care Representative- Part Time

The Part-time Customer Care Representative (approximately 21 hours per week on-site) will serve as the primary point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction. The ideal candidate will be adept at multi-tasking, handling confidential information with integrity, engaging with a diverse customer base, assisting with collections, processing payments and refunds, and utilizing data analytics to enhance service quality.

• Respond to customer inquiries via phone, email, and chat promptly and professionally, while maintaining a high level of service.
• Identify customer needs, troubleshoot issues, and provide effective solutions or escalate to appropriate departments as needed.
• Gather and document customer feedback to help improve products, services, and processes.
• Handle sensitive customer information with discretion and adhere to confidentiality policies and procedures.
• Process customer payments and handle refund requests in accordance with company policies, ensuring accuracy and timeliness.
• Support the collections process by following up on overdue accounts, negotiating payment arrangements, and ensuring compliance with company policies.
• Manage multiple tasks simultaneously while maintaining attention to detail and accuracy.
• Maintain accurate and detailed records of customer interactions, transactions, and resolutions.
• Stay informed about company products, services, and promotions to provide accurate information and recommendations.
• Ensure follow-up with customers to confirm satisfaction and resolve any ongoing issues.

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations calmly and professionally.
• Skilled in multi-tasking and managing competing priorities.
• Knowledge of data analytics and performance metrics.
• 6 months minimum of customer facing experience

The pay rate for this position is $20/per hour. CA offers a positive, fun work environment and a generous benefits package. Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid leave. Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/ perks and paid leave.