Engineering Service Transition Manager Job Columbia area,Maryland USA,Engineering

Job Description & How to Apply Below

Own the Engineering-to-Service transition process for system engineering projects, upgrades, and deployments, ensuring a structured and successful handover to Service.
Establish and implement a standardized transition and service-readiness process, including plans, milestones, acceptance criteria, and required deliverables.
Serve as the primary interface between Engineering, Service, Program Management, and Operations throughout the transition lifecycle.
Lead Service Readiness Reviews and drive closure of technical, documentation, training, tooling, and operational gaps prior to handover.
Coordinate the transfer of system knowledge, configurations, technical documentation, maintenance procedures, open issues, and lessons learned to Service.
Ensure Service teams are prepared to independently support maintenance, upgrades, troubleshooting, go-backs, and customer support.
Establish clear Engineering/Service ownership and escalation paths for issues requiring Engineering support after transition.
Drive continuous improvement by incorporating Service feedback and post-deployment lessons learned into future system engineering, design, and project execution.