Teller I​/II

Job Title:
Teller I/II

Company:
Tower Federal Credit Union

Signing Bonus: $1,000 effective 01/20/2024

Salary Range: $17.59/hr – $21.99/hr

Hours: Monday 8:30am‑5:30pm or 9:30am‑6:30pm;
Tuesday – Thursday 8:30am‑5:30pm;
Friday 8:15am‑5:15pm or 9:30am‑6:30pm;
Saturday 8:30am‑1:30pm (rotation on working Saturdays, Monday and Friday shifts)

This position is responsible for providing efficient and accurate processing of teller transactions in compliance with State and Federal regulations and TFCU policies and procedures. The Teller professionally represents the credit union to members in person and delivers exceptional service.

• Performs transactional duties as a service professional to members with a high degree of accuracy
• Checks the accuracy of the deposit voucher prior to accepting deposits in the form of cash, checks, or money orders; correctly “DAMP” checks and recognises foreign items
• Processes transactions (cash withdrawals, check cashing, and transfers) after identifying the member or non‑member; verifies account ownership, signature, and account details
• Verifies and processes loan payments, transfers and other monetary and non‑monetary transactions (e.g., savings bonds, postage stamps, official checks, money orders, VISA gift cards)
• Maintains a thorough working knowledge of the credit union’s teller platform and the various applications (e.g., true checks) and uses resources from multiple platforms when processing transactions
• Maintains an awareness of security risks in the areas of member identification, confidentiality and overall physical branch security; assists co‑workers and supervisors in branch security to include cash drawer limits, ensuring cash drawers and teller stations are secure, vaults are accessed under dual control, and members are clearly visible on camera (removing hats, hoodies, sunglasses, etc.); attends required branch quarterly security training
• Completes annual regulatory training such as US Patriot Act, Bank Secrecy Act and Office of Foreign Asset Control training and is subsequently able to complete Currency Transaction Referrals and Suspicious Activity Referrals
• Maintains, and can present, up‑to‑date and comprehensive knowledge on all credit union products and services that are promoted by Tellers (e.g., Home Banking, Mobile Deposit, Direct Deposit)
• Guides members to the appropriate staff for specific information and assistance
• Assists in ATM balancing, managing coin machines, and end‑of‑day branch balancing

Refer to Qualifications specific to Teller I, Teller II, and Senior Teller.

• Ability to add, subtract, multiply and divide
• Ability to use teller terminal, adding machine, check writer and money order machine
• Ability to reconcile and balance transaction records
• Ability to provide explanation and instruction in one‑on‑one situations with members or employees either person or over the phone
• Ability to read and interpret procedure manuals
• Ability to follow detailed written and oral instructions
• Ability to solve problems with many concrete variables in a variety of situations
• Ability to take and follow instructions
• Ability to prioritise tasks and complete daily job assignments
• Ability to work to deadlines
• Ability to arrive at work routinely and promptly
• Ability to respond to common inquiries and complaints
• Ability to get along with colleagues and supervisors

• Full Time, Branch Schedule and/or flexible as required by the needs of the branch
• Ability to sit, stand and walk for extended periods and demonstrate sufficient dexterity and vision to operate a variety of office equipment
• Ability to lift coin bags up to 50 pounds with or without assistance
• Ability to work the hours needed, which may extend beyond the defined work schedule when operating conditions dictate

This position description is not necessarily all inclusive in terms of work detail.