Software Systems Engineer

Overview

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. Data Direct Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA

DDN is the global leader in AI and multi-cloud data management  cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

As a “
Software Systems Engineer
” at DDN Storage, you will play a major role in ensuring the success and satisfaction of our customers by providing engineering support for our industry-leading AI and high-performance storage solutions. As a key member of “Continuation Engineering and Level 3 Engineering Support” team, you will serve as a trusted advisor to our customers, working closely with them to resolve technical issues, optimize system performance, and ensure the smooth operation of DDN Storage solutions.

With a strong focus on customer success and a deep passion for leading edge technology, you will ensure department’s success by delivering world-class engineering support experiences that set DDN Storage apart in the industry.

This position is located onsite at our Columbia, MD facility.

Key Responsibilities:

• Provide expert-level technical support to DDN Storage customers, troubleshooting and resolving complex issues related to our storage systems, software, and networking components.
• Serve as a primary escalation point for high-severity support cases, working closely with customers and internal teams to drive rapid issue resolution and minimize impact to customer operations.
• Collaborate with cross-functional teams, including engineering, product management, and professional services, to develop and implement solutions that address customer needs and improve overall system performance and reliability.
• Develop and maintain deep technical expertise in DDN Storage's product portfolio, staying up to date with the latest features, enhancements, and best practices, and sharing this knowledge with customers and colleagues.
• Contribute to the development and refinement of support processes, knowledge base articles, and technical documentation, ensuring that our support offerings are efficient, effective, and aligned with customer needs.
• Proactively engage with customers to understand their unique requirements and challenges and provide guidance and best practices to help them optimize the value of their DDN Storage investments.
• Participate in customer-facing meetings, such as project kickoffs, technical reviews, and escalation calls, to provide expert-level support and ensure customer success.
• Monitor and analyze support metrics and trends, identifying opportunities for process improvements and contributing to the continuous enhancement of our support offerings.

Requirements:

• Two to five years of experience in software or systems engineering roles, with a proven track record of success in storage,…