Systems Engineer, Co-Managed Services - Technology

Systems Engineer, Co-Managed Services – Technology

Join to apply for the Systems Engineer, Co-Managed Services – Technology role at SC&H

2 weeks ago – Be among the first 25 applicants

The Systems Engineer, Co-Managed Services will serve as a senior escalation point and technical subject matter expert within our service delivery team. This role ensures client environments, including Azure, Entra , VMware, servers, Intune, and Network/LAN, are operating at peak efficiency while aligning and setting internal security and configuration baselines. The engineer will also act as a key resource for select named clients, collaborating closely across teams and providing technical expertise.

• Serve as senior technical escalation for complex client issues across Microsoft 365, Azure, Entra, VMware, Windows server and Active Directory environments
• Own patching and Intune strategy, configuration, enforcement, and continual improvement
• Define and maintain security baselines within M365 / Intune and ensure client alignment.
• Provide advanced technical leadership and subject matter expertise for projects as needed
• Oversee day-to-day tasks and escalation support for a team of six support engineers
• Ensure adoption, configuration, and best practice usage of core toolsets (RMM, PSA, documentation, password management, monitoring).
• Stay current on Microsoft features and updates to support troubleshooting and advisory roles.
• Coach and mentor other staff ensuring consistent quality and operational excellence.
• Support selective client-facing engagements for key infrastructure accounts
• Create and maintain SOPs, technical documentation and knowledge articles to standardize operations.

• Extensive experience administering and troubleshooting Azure, Entra , Intune, VMware, Windows Server, and M365 environments.
• Proven ability to lead escalations and provide advanced technical troubleshooting.
• Experience overseeing technical staff in day-to-day operations and escalations.
• Strong understanding of patching, configuration management, and operational baselines.
• Demonstrated experience creating project plans, budgets and presenting ideas to senior team members or leadership.
• Excellent communication and collaboration skills, with ability to engage in client strategy discussions.

• Bachelor's Degree in an IT/Computer Science focused path
• 5-8 years of progressive technical experience and demonstrated ownership of complex infrastructure environments
• Microsoft certifications (Enterprise Administrator Expert, Security Administrator, Azure Solutions Architect) strongly preferred.
• Demonstrated life‑cycle experience managing Storage Area Networks, Cloud Storage, Backup systems and VMware environments required

The Senior Technical Operations Engineer is expected to pursue relevant Microsoft certifications, contribute recommendations to the internal operations roadmap, and continuously improve processes that enhance service delivery and client satisfaction.

SC&H is a national consulting and financial services firm with an expanding global footprint — home to people who believe in the power of trusted personal relationships. Everyone here shares a passion for driving results, fueled by the genuine connections we forge. Our expert capabilities and exceptional service have shaped the firm’s longstanding reputation for excellence and impressive growth. But it’s the partnerships we build and the success we help deliver that make each day rewarding — for our colleagues, our clients, and our communities.

SC&H is a national consulting and financial services firm famous for its reputation, with over 430+ professionals across offices in Maryland, Tysons Corner / Washington D.C., Philadelphia, Chicago, and India; and a client base ranging from emerging growth to world‑renowned Fortune 500 companies. We are recognized annually as a “Best Place to Work,” named one of the fastest‑growing firms for organic growth in the United States, and offer unique perks.

The expected annual base salary for this position is $85,000‑$95,000. Salary…