IT Field Support Specialist

Overview

IT Field Support Specialists needed in Columbia, MD. TS/SCI with active polygraph required.

Hours:

M-F, 10 am-6 pm.

• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, servers, printers, peripherals, teleconferencing equipment, and associated cabling
• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
• Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
• Support network upgrade projects or initiatives
• Support end-user connectivity needs

The Hardware Technician I provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports.

Trains site personnel in the proper use of hardware. Builds specialized interconnecting cables.

• Minimum education and experience:
  High school/GED and at least four (4) years of experience. Equivalent education and experience:
  Associate degree and two (2) years of experience.
• Must be a US citizen.
• Must have an IAT level I certification or higher.
• A+ CE, NET+ CE, SSCP
• Able to lift up to 50 pounds. Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
• Required:
  
  Ability to drive an ATT vehicle.
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing Windows, software, applications, antivirus and patches
• Demonstrated ability to read and understand technical manuals and schematics
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Demonstrated expertise in Microsoft Windows 7 and 10
• Familiar with Active Directory security and policies
• Excellent analytical and problem-solving skills
• Outstanding communication skills to relate with team members and support workers
• Must be able to lift 50lbs.
• Must be able to drive a company vehicle.
• Must be available to work some 8-hour shift between 6 am-6 pm, as determined by management.

Can also apply at  or send resume to

Approximate Salary Range: $48,000 - $52,700

• 401(k) with 6% company match - vests immediately
• Medical Insurance (with HSA and HRA options)
• Dental and Vision Insurance
• Life and Disability Insurance
• Complimentary Identity Theft Protection
• Tuition/Certification Reimbursement
• Paid Time Off
• Referral bonuses
• And more!

Flash Technology Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic.

At Flash Technology Group, we care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. We’re committed to your growth and happiness!