IT Field Support Specialist - TS​/SCI Scope Poly

Position: IT Field Support Specialist - TS/SCI with Full Scope Poly is Required

Overview

IT Field Support Specialist (Imaging) — TS/SCI with Full Scope Poly is required.

Location:

Columbia, MD.
Total Compensation range of $34,680 - $49,880 per year. Compensation package includes 100% company funded BCBS Health, Dental and Vision Insurance Plan. 3 weeks PTO, 11 Government Holidays and more.

Sound Engineering Solutions is excited to share this new opportunity! Join our team and take the next step in your cleared career with excellent benefits, professional growth, and meaningful work that supports the mission.

Job Title

IT Field Support Specialist (Imaging)

Location

Columbia, MD

Responsibilities

• The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware.
  
  Builds specialized interconnecting cables.
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
• Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
• Support network upgrade projects or initiatives
• Support end-user connectivity needs

Requirements

Active & Current TS/SCI with Full Scope Poly is REQUIRED

Education, Experience & Skills

• Minimum education and experience:
  High school/GED and 2 to 4 years of experience with Security+ Certification; or an Associate’s degree in a technical field with 2 years of experience, or a Bachelor’s degree in a technical field.
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing Windows, software, applications, antivirus and patches
• Demonstrated ability to read and understand technical manuals and schematics
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Demonstrated expertise in Microsoft Windows 7 and 10
• Familiar with Active Directory security and policies
• Excellent analytical and problem solving skills
• Must be able to drive company vehicle
• Must be available to work an 8 hour shift between 6am-6pm, as determined by management

Certifications & Compliance

MUST be CWIP Compliant - A+, Net+ or Sec+

Physical & Other Requirements

Must be able to lift up to 50 pounds. The usual and customary physical demands include significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.

EEO & Disclosures

Voluntary self-identification information for government reporting purposes is requested in accordance with EEO requirements. This information is confidential and used solely to measure outreach and recruitment efforts. Sponsorship is not available for this position. Only candidates with an active TS/SCI clearance and Full-Scope Poly are eligible.

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