Service Desk Technician - Tier 1; Hybrid Position

We are seeking a skilled, self‑motivated and customer‑oriented individual to join our growing Service Desk to begin an exciting and challenging career with Advantage Industries, Inc.

• $$$$
  
  Performance Incentives:
  
  Quarterly bonuses, commissions and we also offer employee referral rewards
• Hybrid / Remote schedule
• You’ll get to learn from your teammates and explore new interest areas
• We’re a rapidly‑growing company; you can advance quickly to other roles!
• We focus on your work‑life balance, including offering flexible work schedules
• Strong focus on team cohesion and supportive company culture

Salary Range - $42,000.00 - $56,000.00

This individual would deliver the highest quality customer service while identifying, troubleshooting, implementing and/or maintaining various aspects of our clients’ IT environments. The ideal candidate possesses an excellent troubleshooting skill set, a high level of technical knowledge, and exceptional interpersonal skills.

You will be providing Tier I level support to clients, resolving technical requests, incidents, and problems, and answering questions about hardware, software, network and telecommunication systems. You will also maintain and update documentation regarding client environments.

We look for someone dependable, adaptable, self‑motivated, and focused on developing creative problem‑solving ideas to meet daily client requests. You should work productively both independently and collaboratively with our enthusiastic team, prioritize tasks, and respond immediately to urgent situations, ensuring quick client satisfaction.

• Triage, handle and update incoming client requests using a ticketing system
• Assist with scheduling technicians
• Install, monitor, troubleshoot and support client network infrastructure and equipment
• Work with vendors to troubleshoot and resolve client requests, incidents and problems as necessary
• Maintain client documentation
• Participate in rotational on‑call support for limited hours outside of standard business operations

• Excellent communication and interpersonal skills
• Desire and self‑motivation to learn and grow as a technician
• Ability to troubleshoot
• Basic network, hardware and software support knowledge
• Strong attention to detail
• Can easily adapt to working independently and engaging in collaborative teamwork

• 1+ year of experience working in a service desk environment
• Experience working in an enterprise Windows environment: AD, Microsoft 365, Windows 10/11
• At least one relevant technical certification (CompTIA A⁺, Network, Security, ITIL, Microsoft, etc.) or related degree/background experience
• Experience with other Operating Systems (MacOS and Linux) is a plus

Advantage Industries is a market‑leading business that offers a wide range of career opportunities. We seek out and reward the finest talent so that we can continue to provide the highest quality service and products to our customers. We work with commercial enterprises in the business market and have collaborated with local, state, and federal agencies managing technology projects with focused attention and expertise.