Service Product Manager - GCMS

Location:

Columbia, MD

Salary: $129,000 - $132,000 per year

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

• Our Culture - A work environment that values diversity, inclusion & belonging
• Competitive Compensation - Day 1 Benefits & Competitive Salary
• Retirement Benefits - Matching 401K & Profit-Sharing Program
• Professional Growth - Clear pathways for Career, Leadership and Personal Development
• Health Benefits - Flexible Spending/Health Savings Accounts
• Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan
• Education - Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
• Work Flexibility - Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development

• For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.

Shimadzu Scientific Instruments is seeking a Service Product Manager to join our team! In this role, you will provide technical and operational leadership for the service, repair, maintenance, installation, and support on Gas Chromatography/Mass Spectrometry (GCMS) instrumentation. You will lead and support assigned service personnel while helping ensure customers receive consistent, high-quality technical service throughout the product lifecycle.

You will work closely with Service, Technical Support, Marketing, Sales, and other Shimadzu teams to support field personnel, strengthen service processes, prepare for new product introductions, manage service-related business activities, and address technical issues affecting customers and employees. This role combines hands-on technical expertise with people leadership, training, troubleshooting, service operations, and business planning.

• Provide technical leadership and guidance for the repair, maintenance, troubleshooting, and installation of assigned Shimadzu products.
• Lead, mentor, and support assigned service personnel to promote high-quality service delivery, technical excellence, and a strong customer experience.
• Evaluate the technical skills of service personnel, identify training and development needs, and assist with employee training and performance evaluations.
• Provide customers and Shimadzu personnel with the technical support, documentation, and guidance needed to complete instrument repairs, maintenance, and installations.
• Ensure repairs, product failures, and related service activities are accurately documented and reported, and recommend product or process improvements when appropriate.
• Manage applicable Dynamics 365 Field Service functions, including service types and service agreement pricing for assigned products.
• Partner with Marketing on new product introductions to ensure service requirements, including parts registration, IQ/OQ documentation,…