Queue Manager - xTS/SCI IT Service Desk Lead
Listed on 2026-10-06
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IT/Tech
IT Project Manager, IT Support, Systems Administrator, HelpDesk/Support
Synergy ECP in Columbia, MD, is seeking a Queue Manager to join a 24x7 Service Desk. You will monitor queues, assign tickets, ensure SLAs, coordinate with cross-functional teams, and prepare daily and major incident reports. Requires a Bachelor's degree and 3 years’ experience (or an Associate’s with 5 years).
TS/SCI clearance and U.S. Citizenship are required; ITSM tool experience (Remedy, Service Now, Service Manager) is preferred.
Join us at Synergy ECP as our next Queue Manager - 24x7 TS/SCI IT Service Desk Lead in Columbia, MD, United States.
The Queue Manager - 24x7 TS/SCI IT Service Desk Lead position in the Management & Operations, IT & Technology field is open for applications.
We have an opening for a Queue Manager - 24x7 TS/SCI IT Service Desk Lead in Columbia, MD, United States within Management & Operations, IT & Technology.
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