Service Desk Lead - Elevate End-User Support & SLAs
Listed on 2026-10-08
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IT/Tech
HelpDesk/Support
Amergis Healthcare Staffing is seeking a Team Lead for the Service Desk to supervise daily operations, manage incidents, requests, and escalations, and drive continuous service improvements. You will collaborate with Infra, Security, Apps, Data, HR, and Operations to support enterprise platforms and end-user systems.
The role emphasizes coaching, performance management, and development of staff while ensuring high-quality customer service and adherence to SLAs.
We would love to welcome a new Service Desk Lead - Elevate End-User Support & SLAs to our organisation in Columbia, MD, United States.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Columbia, MD, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
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