Desktop Support Specialist

• Assists Maxim employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software

• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software

• Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application serves, and administrative systems

• Works with procurement staff to purchase hardware and software

• Assesses functional needs to determine specifications for purchases

• Adheres to all Maxim and worksite rules, policies and procedures

• Assists with supporting projects and programs

• Researches new software as recommended by the Company or its clients, and makes purchase recommendations

• Troubleshoots and resolves all support calls escalated from the Solution Center

• Implements all IT security standards. May perform other duties required, assigned, or deemed necessary by Maxim and/or the facility/client/supervisor

• Orders computer supplies

• Performs other duties as assigned/necessary

• A preferred minimum of 6 months to 3 years of experience supporting Windows and Mac devices laptops, desktops, tablets

• High School diploma or equivalent required;
  CompTIA A+ certification and/or MCP certification is a plus

• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs

• Experience installing software, patches, updates on desktops, laptops, servers

• Experience troubleshooting basic network, software, printing problems

• Excellent customer service, problem solving and conflict resolution skills

• Proven team player with outstanding interpersonal and communication (written & oral) skills

• Experience with Remedy ITSM preferred

• Experience with Microsoft products, including, but not limited to, SCCM, Office, Project, Internet Explorer and Visio

• At least two (2) years of customer service experience in an IT environment required

• Strong written and verbal communication skills necessary

• Ability to handle stressful situations in a calm, courteous, and efficient manner

• Ability to meet deadlines and multitask

• Flexibility in supporting on-call requirements

• Proficiency in the English language is required

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Job Category: Corporate

Job Function: Corporate | Information Services | Information Services

Job Type: Full Time

Setting: Corporate/Field Office

Position Type: Headquarters

Office Number: 0000

Pay Rate: $18 - $22 / Hour

Date Posted: T15:59:41