System Administrator - Storage ; TS​/SCI POLY

Are you looking for an opportunity to utilize your System Administrator experience and contribute to a growing, innovative IT management and technical support team? RACTSOL focuses on delivering high-quality, professional IT support services to ensure our customers’ networks, systems, and hardware operate at peak performance. Join our team and help us deliver innovative technology solutions that support mission success. This position requires a TS/SCI with POLY.

In this role the System Administrator provides end-to-end storage support across dispersed sites, sustaining a multi-vendor high-performance storage environment that includes mass storage systems, fiber channel fabrics, and complex software components. They troubleshoot hardware issues, manage and configure Linux, Unix, and Windows operating systems, maintain network integrity, and implement enhancements for improved reliability and performance. The role includes optimizing system operations, conducting capacity planning, and delivering day-to-day support, monitoring, and problem resolution for all client/server, storage, network, and mobile devices.

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers.

Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Provide support for implementation, troubleshooting and maintenance of IT systems

• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to‑day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in‑depth experience in trouble‑shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

System Administrator Level II: Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an…