Regional Office Manager

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The Regional Office Manager (ROM) oversees the daily operations of administrative support teams and facilities in a matrixed leadership environment within their assigned state. ROM works closely with the Market Vice President to standardize fundamental administrative systems and protocols across the market, ensuring effective operations to foster market/site goals. Responsibilities include screening, training and onboarding of administrative staff, supporting marketing and community outreach teams, aiding new location set‑ups, overseeing building maintenance, and contributing to strategic planning and goal setting aligned with company objectives.

• Provide support and backup for front‑office admin duties on site
• Manage coverage for administrative staff at local offices
• Communicate site concerns to leadership
• Support onboarding and training of new employees
• Interview/recruit administrative staff
• On‑site presence and check‑ins with administrative staff as needed
• Communicate with Clinical Directors and Regional Leadership via text/phone/email/Microsoft Teams and problem‑solve
• Work closely with Clinic and Medical leadership
• Participate in team meetings as applicable
• Use performance metrics to manage front‑office daily operations

• Manage and support on‑site facilities and maintenance concerns
• Coordinate with vendors, ensuring follow‑through of responsibilities, payments, and contract agreements
• Ensure new locations are prepared for opening day
• Perform minor facility duties (e.g., changing light bulbs, cosmetic and equipment repairs)
• Place service calls for additional jobs (plumbing, electrical, etc.)
• Assist with basic IT management including set‑up of new computers, printers, fax machines
• Order supplies and schedule deliveries
• Transport supplies and equipment between sites as needed
• Perform additional duties as assigned by supervisor
• Travel required

• 5+ years of office management/people management experience, preferably in healthcare
• High school diploma
• Reliable transportation and clean driving record for travel to clinic locations
• Strong communication skills
• Ability to occasionally lift and transport heavy items
• Knowledge of contract management
• Healthcare and/or behavioral health experience; people management experience; experience handling complex interpersonal issues; ability to work in a dyad partnership with Clinical Directors (preferred)

• Competitive compensation and a comprehensive benefits package, including medical, dental, vision, low‑cost virtual care, dependent and domestic partner coverage, 401(k), and more
• Immersive community committed to enhancing mental health and revolutionizing patient care
• Continuous learning and career growth in a nurturing environment
• Direct impact on improving patient lives in behavioral health
• Collaborative success culture with effective communication and unity
• Comprehensive onboarding and ongoing educational resources to cultivate your talents and ensure success

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Director