Service Technician II; onsite

Company Description

Join our team at Convergint Federal (CF). Become part of one of the nation's leading security integrators for the U.S. Federal Government. Convergint Federal is a systems integration company focused on physical security with locations in Maryland, Virginia, Alabama, and North Carolina. We design, integrate, install, maintain, and operate technically complex integrated physical security management systems, supporting the entire life cycle of these programs and projects—from security analyses, engineering and design, through installation, operation and maintenance.

Columbia, MD

The Service Technician plays a crucial role in the installation, maintenance, and troubleshooting of security systems, ensuring the highest level of functionality and customer satisfaction within the Field Operations Department.

The person in this role must provide world‑class service to customers, colleagues, and communities. It requires integrity, self‑accountability, commitment to open communication, delivery of results, and a sense of fun with laughter daily. In this role we want you to grow with us and deliver results as an exceptional Service Technician II in the Field Operations Department. This job requires a professional, organized, collaborative, detail‑oriented individual who consistently delivers consistency.

• Install, configure, and maintain security systems, including access control, video surveillance, and intrusion detection systems.
• Conduct system upgrades and modifications to meet client requirements and industry standards.
• Collaborate with project teams to ensure successful implementation of security solutions.
• Identify and resolve technical issues promptly and efficiently.
• Conduct diagnostic tests and utilize troubleshooting tools to analyze system performance.
• Provide remote and on‑site support to address client concerns and maintain system functionality.
• Interface directly with clients to understand their needs and address inquiries.
• Provide training and guidance to clients on system operation and maintenance.
• Build and maintain positive client relationships through effective communication and problem resolution.
• Maintain accurate and up‑to‑date documentation of all service activities, including service reports, equipment inventory, and configuration changes.
• Collaborate with the technical support team to contribute to knowledge bases and best practices.
• Ensure that all installations and services meet company and industry standards.
• Conduct regular quality checks and participate in quality improvement initiatives.
• Other duties assigned within reason of current role previously specified.

• Minimum high school degree/GED required. Relevant trade certification preferred.
• Minimum of 5+ years of experience in the installation and maintenance of security systems, with experience on projects of $100K or more.
• 1 to 2 product‑specific certifications helpful; industry‑specific certifications desired; must have or be able to obtain applicable state and/or local required industry licenses as required by state law. Must have a valid driver’s license with a clean driving record.
• Can frequently lift, push, or pull up to 25 pounds and occasionally lift, push or pull up to 100 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• May require PPE such as safety glasses, hard hat, ear plugs, steel‑toed shoes, or work boots; may require safety vest.
• All items are the responsibility of the Electrical Installer to provide.
• Basic construction with some level of electrical or low‑voltage background.
• Experience in one or more of the following industries: electronic/electrical, fire alarm & life safety, data‑cable installation, and/or building automation.
• Intimate knowledge of field hardware.
• Ability to read and understand design drawings, PWS, requirements documents, and typical scenarios.
• Understand life safety and building codes.
• Ability to discern need for escalated support and communicate need for help; ability to work with minimal…